At a Glance
- Tasks: Develop your customer service skills by resolving inquiries and maintaining records.
- Company: Join Clarity Travel, a global leader in travel management.
- Benefits: Enjoy incentive trips, discounts, health perks, and excellent progression opportunities.
- Other info: Experience a dynamic work environment with a squiggly career path.
- Why this job: Make a real impact in customer satisfaction while building your career.
- Qualifications: GCSEs required; strong communication and IT skills are essential.
The predicted salary is between 19000 - 19000 £ per year.
This is a wonderful opportunity to develop your customer service skills where you will be responding to customer inquiries and complaints and resolving any issues in a timely and professional manner, maintaining customer records by updating account information.
About the Employer: Global travel management, powered by people and tech. Clarity Travel handle everything from rate negotiations to travel risk management, ensuring your corporate travel programme is expertly planned and managed, no matter where your business takes you.
What You'll Do:
- Responding to customer inquiries and complaints and resolving any issues in a timely and professional manner
- Accurate recording of complaints
- All complaints logged and acknowledged within 24 hours
- Accurate recording of all complaints and survey results
- Provide feedback where necessary to Head of Customer Experience
- Identify trends
- Resolve client complaints within SLA
- Collaborating with other departments to ensure customer satisfaction
- Handling customer complaints and escalating issues as necessary
- Maintaining customer records by updating account information
Company Benefits:
- Incentive trips & prizes
- High Street discounts
- Long service awards
- Free flu jabs
- Health and Wellbeing perks
- Company funded social events
- Funded courses
- Excellent progression opportunities
- Discounted staff travel
- Pension Scheme
Training Outcome:
- Customer Service Advisor
- Customer Experience Manager
- Various other opportunities in other roles / departments (squiggly career path)
Skills Required:
- Communication skills
- IT skills
- Organisation skills
- Attention to detail
- Customer care skills
Qualifications:
- Essential - GCSE - 5 x GCSEs - 4/C
Course Information:
- Course: Customer service practitioner (level 2)
- Level: 2
- Route: Sales, marketing and procurement
- Apprenticeship Level: Intermediate
Working Arrangements:
- Working Week: Monday to Friday from 9:00am to 5:30pm
- Expected Duration: 1 Year 3 Months
- Training Provider: DAMAR LIMITED
This employer is part of the Disability Confident scheme, committed to employing disabled people.
Customer Service Apprentice (Salary £19,000) in Manchester employer: Clarity Travel Limited
Clarity Travel Limited is an exceptional employer for aspiring travel consultants, offering a comprehensive apprenticeship programme in the vibrant city of Manchester. With a strong emphasis on service excellence and employee development, you will benefit from structured training, funded courses, and clear progression opportunities, all within a supportive work culture that values accuracy and efficiency in travel solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprentice (Salary £19,000) in Manchester
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Clarity Travel Limited.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Clarity Travel Limited. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Service Apprentice (Salary £19,000) in Manchester
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Clarity Travel Limited.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Clarity Travel Limited and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Clarity Travel Limited
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Clarity Travel Limited. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Clarity Travel Limited will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
