Business Travel Consultant

Senior Business Travel Consultant – French Speaking

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Overview

• Mon – Friday 37.5hrs
• Location – Edinburgh
• Generous holiday entitlement
• Day off for your birthday
• Staff Awards
• Hotel and airline discounts
• Employee Assistance Programme
• OUR COMPANY CULTURE IS….. Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!
• Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
• At Clarity we not only listen, we adapt and we deliver.

Role Purpose

The key purpose of the role is to be a Travel expert, working on a variety of business travel accounts. The role involves booking, amending, and cancelling all UK, European and worldwide Business travel requirements, whilst offering a high level of service. Within the remit of the role, you will process all aspects of business travel from flights, rail, hotels, and ancillary services, whilst always working within the client’s travel policy.

Operational

• To process bookings, amendments, and cancellations within service level agreement (SLA) through multiple contact channels. Converting general enquiries into actual bookings utilising all the tools and technology available.
• To obtain an accurate and comprehensive customer needs brief by using appropriate questioning techniques.
• Working to the clients travel policy finding the most appropriate options to the customer.
• Ensure the highest level of customer service is always offered to internal and external customers.
• To effectively resolve internal and external customer and supplier queries, escalating where appropriate.
• Responsible for completing all mandatory training as determined by the business.
• Accurately process data to ensure compliance with GDPR & ISO standards.
• Keep up to date with travel trends and Industry knowledge.
• Promote a professional image to all customers and suppliers.
• To be aware of team targets and overall team performance against targets.
• Maximize supplier income by actively promoting and selling through our agreed preferred partners.

Experience

• Experience in Retail or Business Travel.
• Knowledge of the Travel Industry.
• Proven customer service experience.
• IT & Computer literate with experience of email and web-based programs & GDS skills (Galileo).
• The ability to work accurately under pressure, in a fast-paced environment.
• Excellent communication skills both verbal and written.
• The ability to understand our clients’ needs and requirements.
• The ability to think logically and consider all relevant aspects with strong analytical skills.
• To work within a team environment to achieve team/department objectives.