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For Companies At a Glance
- Tasks: Manage customer queries and ensure satisfaction through effective communication.
- Company: Join Clarity Pharma, a leading pharmaceutical wholesaler with a dynamic team.
- Benefits: Career progression, personal development, and fun company events await you.
- Why this job: Be the voice of our customers and make a real difference in their experience.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Work in a supportive environment with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
Clarity Pharma Ltd is a leading Pharmaceutical Wholesaler and Third Party Logistics Service Provider. We offer a suite of bespoke end-to-end services combined with offering a portfolio of over 2,500 medicines to the Primary Healthcare market. Founded since 1999, we have had huge success over the years, winning numerous awards including the 'Alantra Pharma Fast 50' award for two years running.
Role and Responsibilities
- Manage and resolve customer queries, including complaints, delivery issues, and picking errors.
- Ensure all customer enquiries are handled professionally and within agreed timeframes.
- Act as the first point of contact for incoming calls, taking ownership of customer interactions.
- Collaborate with internal departments to obtain product information and resolve queries effectively.
- Process customer orders accurately and efficiently.
- Work towards KPIs, SLAs, and quality standards to maximise customer satisfaction.
- Follow established procedures for logging, processing, and tracking enquiries to resolution.
- Provide varied administrative support across the department as required.
Person Specification
- Proven experience in a fast-paced customer service environment.
- Strong background in complaint handling, with a resilient and solutions-focused approach.
- Excellent IT proficiency, combined with strong verbal and written communication skills.
- Highly organised, with meticulous attention to detail.
- Proactive, hard-working, and motivated by a positive 'can-do' attitude.
- Previous administrative experience, with the ability to perform effectively in a fast-paced and sometimes pressurised environment.
- Able to work independently using own initiative, as well as collaboratively within a team.
- Confident, adaptable, and innovative in approach to work.
- Consistently accurate, with a strong focus on quality and precision.
Benefits
- Clear opportunities for career progression and personal development.
- Regular company social events.
- Birthday club to celebrate your special day.
- Join an exciting, growing company and be part of a supportive, dynamic team.
If you are an experienced Customer Service Representative and believe this role to be a good match, please apply now.
Customer Service Executive in Basildon employer: Clarity Pharma Ltd
Contact Detail:
Clarity Pharma Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Basildon
✨Tip Number 1
Get to know the company! Research Clarity Pharma Ltd and understand their values, services, and recent achievements. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Executive, you'll need to handle queries and complaints effectively. Role-play with a friend or family member to get comfortable with responding to different scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your resilience and solutions-focused approach.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, it’s the best way to stay updated on your application status!
We think you need these skills to ace Customer Service Executive in Basildon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service. We want to see how your skills match the role, so don’t be shy about showcasing your complaint handling and problem-solving abilities!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, it’s crucial to demonstrate your verbal and written communication skills. Use clear and concise language in your application to reflect how you’d communicate with our customers.
Highlight Your Organisational Skills: Being organised is key in a fast-paced environment like ours. Share examples of how you’ve managed multiple tasks or resolved issues efficiently in previous roles. We love seeing candidates who can juggle responsibilities while maintaining attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Clarity Pharma Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially around complaint handling and resolution. Be ready to share specific examples from your past experiences where you successfully managed customer queries or complaints.
✨Familiarise Yourself with Clarity Pharma
Do some research on Clarity Pharma Ltd and their services. Understanding their portfolio of medicines and the logistics side will help you answer questions more effectively and show your genuine interest in the company.
✨Demonstrate Your IT Skills
Since strong IT proficiency is key for this role, be prepared to discuss the software and tools you've used in previous positions. If possible, mention any specific systems related to order processing or customer management that you are familiar with.
✨Showcase Your Organisational Skills
Prepare to talk about how you stay organised in a fast-paced environment. Share techniques you use to manage multiple tasks and ensure accuracy, as this will highlight your attention to detail and ability to work under pressure.
