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- Tasks: Manage customer queries and ensure top-notch service in a fast-paced environment.
- Company: Join Clarity Pharma, a leading pharmaceutical wholesaler with a winning culture.
- Benefits: Career progression, personal development, and fun company social events await you.
- Why this job: Be the voice of our customers and make a real difference in their experience.
- Qualifications: Experience in customer service, strong communication skills, and a positive attitude.
The predicted salary is between 30000 - 48000 £ per year.
Clarity Pharma Ltd is a leading Pharmaceutical Wholesaler and Third Party Logistics Service Provider. We offer a suite of bespoke end‑to‑end services combined with offering a portfolio of over 2,500 medicines to the Primary Healthcare market. Founded since 1999, we have had huge success over the years, winning numerous awards including the 'Alantra Pharma Fast 50' award for two years running. We are expanding our Customer Service team and have the opportunity for a Customer Service Executive to join our team.
Role and Responsibilities
- Manage and resolve customer queries, including complaints, delivery issues, and picking errors.
- Ensure all customer enquiries are handled professionally and within agreed timeframes.
- Act as the first point of contact for incoming calls, taking ownership of customer interactions.
- Collaborate with internal departments to obtain product information and resolve queries effectively.
- Process customer orders accurately and efficiently.
- Work towards KPIs, SLAs, and quality standards to maximise customer satisfaction.
- Follow established procedures for logging, processing, and tracking enquiries to resolution.
- Provide varied administrative support across the department as required.
Person Specification
- Proven experience in a fast‑paced customer service environment.
- Strong background in complaint handling, with a resilient and solutions‑focused approach.
- Excellent IT proficiency, combined with strong verbal and written communication skills.
- Highly organised, with meticulous attention to detail.
- Proactive, hard‑working, and motivated by a positive "can‑do" attitude.
- Previous administrative experience, with the ability to perform effectively in a fast‑paced and sometimes pressure‑sized environment.
- Able to work independently using own initiative, as well as collaboratively within a team.
- Confident, adaptable, and innovative in approach to work.
- Consistently accurate, with a strong focus on quality and precision.
Benefits
- Clear opportunities for career progression and personal development.
- Regular company social events.
- Birthday club to celebrate your special day.
- Join an exciting, growing company and be part of a supportive, dynamic team.
If you are an experienced Customer Service Representative and believe this role to be a good match, please apply now.
Customer Service Executive in Leeds employer: Clarity Pharma Limited
Contact Detail:
Clarity Pharma Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Leeds
✨Tip Number 1
Get to know Clarity Pharma Ltd! Research their services and values so you can tailor your approach during interviews. Show us that you’re genuinely interested in being part of our team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Executive, you'll need to handle queries and complaints effectively. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you turned a negative situation into a positive outcome. We love hearing about your resilience!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re proactive and keen to join our growing team at Clarity Pharma.
We think you need these skills to ace Customer Service Executive in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Executive role. Highlight your experience in handling customer queries and complaints, as well as any relevant administrative skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Clarity Pharma Ltd. Mention specific examples of how you've excelled in fast-paced environments and how you tackle challenges with a positive attitude. We love a good story!
Show Off Your Communication Skills: Since this role requires strong verbal and written communication skills, make sure your application reflects that. Keep your language clear and professional, but don’t be afraid to let your personality shine through. We’re looking for someone who can connect with our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our growing team at Clarity Pharma Ltd!
How to prepare for a job interview at Clarity Pharma Limited
✨Know the Company Inside Out
Before your interview, take some time to research Clarity Pharma Ltd. Understand their services, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Common Customer Service Scenarios
Think about potential customer queries or complaints you might face in this role. Prepare specific examples from your past experience where you successfully resolved similar issues. This will demonstrate your problem-solving skills and resilience.
✨Showcase Your Communication Skills
As a Customer Service Executive, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your verbal and written communication skills.
✨Highlight Your Organisational Skills
Given the fast-paced nature of the role, be ready to discuss how you stay organised and manage your time effectively. Share specific tools or methods you use to keep track of tasks and ensure accuracy in your work.