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- Tasks: Lead the product vision for Clarity’s Voice of the Customer platform and transform feedback into insights.
- Company: Join Clarity, a fast-growing AI company redefining customer experience.
- Benefits: Competitive pay, equity options, and a collaborative work environment.
- Why this job: Shape the future of AI-driven customer experience and make a real impact.
- Qualifications: 5+ years in product management with a focus on customer experience and analytics.
- Other info: Opportunity to experiment and grow in a dynamic, innovative team.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Product Manager – Voice of the Customer role at Clarity (formerly Anecdote).
About Clarity
Clarity is redefining customer experience with AI. Our mission is to empower businesses to deliver faster, smarter, and more human service interactions. By combining cutting‑edge AI with intuitive design, we enable customer service teams to operate more efficiently while providing customers with seamless, personalized experiences. We are trusted by industry leaders like OpenAI, GrubHub, STC and Tabby who rely on us to deliver real impact. Our investors include Prosus Ventures, STV AI Fund (backed by Google) and angels from Open AI and Google. With a 25% month‑on‑month growth rate and over 300% net revenue retention, this is a unique opportunity to join a hyper‑growth AI company and redefine an industry.
Role Overview
You’ll own the product vision, strategy, and roadmap for Clarity’s VoC solution. You’ll work cross‑functionally with engineering, design, and AI teams to transform real‑time feedback, surveys, and conversation data into intelligent insights that help businesses understand their customers at scale. You’ll define how organizations collect, interpret, and act on customer sentiment — shaping a product that bridges customer experience, analytics, and automation.
Responsibilities
- Own the product strategy and roadmap for Clarity’s Voice of the Customer platform.
- Collaborate with design, AI, and engineering teams to deliver features that turn customer feedback into actionable intelligence.
- Define KPIs, measure adoption and impact, and use data to guide product decisions.
- Work closely with customers and partners to understand pain points, validate hypotheses, and translate insights into product priorities.
- Partner with marketing and GTM teams to position and launch VoC capabilities effectively.
- Collaborate with the AI and data science teams to enhance sentiment analysis, topic detection, and trend dashboards.
- Prioritize initiatives that integrate VoC insights with other Clarity modules (Agent Assist, Inbox, Analytics).
- Stay ahead of market trends and competitor offerings to ensure Clarity remains at the forefront of AI‑driven CX intelligence.
Requirements
- 5+ years of experience in product management, ideally in CX, analytics, or SaaS platforms.
- Strong understanding of Voice of the Customer, feedback systems, and customer experience analytics.
- Experience working with AI/ML, NLP, or data visualization products is a strong plus.
- Proven ability to turn customer insights into clear, measurable product outcomes.
- Excellent communication and stakeholder management skills; comfortable aligning across technical and business teams.
- Analytical mindset, with experience using data to inform prioritization and feature development.
- Bachelor’s degree in business, engineering, computer science, or related field (MBA or equivalent experience preferred).
Why Clarity?
- Shape the future of AI‑powered customer experience analytics.
- Freedom to experiment, define, and scale a product that impacts thousands of users.
- Competitive compensation, equity, and benefits.
- Work with a collaborative, impact‑driven team that values creativity, speed, and clarity in execution.
Product Manager – Voice of the Customer employer: Clarity (formerly Anecdote)
Contact Detail:
Clarity (formerly Anecdote) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager – Voice of the Customer
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show them you’re genuinely interested in their mission and how you can contribute to their growth.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Product Manager – Voice of the Customer. Highlight your skills in turning customer insights into actionable strategies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Product Manager – Voice of the Customer
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for customer experience shine through. We want to see how you can connect with our mission of redefining service interactions and how your background aligns with that vision.
Highlight Relevant Experience: Make sure to showcase your experience in product management, especially in CX or analytics. We’re looking for specific examples of how you've turned customer insights into actionable outcomes, so don’t hold back!
Be Data-Driven: Since we value an analytical mindset, include any metrics or KPIs you've worked with in your previous roles. Show us how you’ve used data to inform decisions and drive product success – it’ll make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Clarity!
How to prepare for a job interview at Clarity (formerly Anecdote)
✨Know Your Product Inside Out
Before the interview, dive deep into Clarity's Voice of the Customer platform. Understand its features, benefits, and how it stands out in the market. This will not only show your enthusiasm but also help you discuss how your experience aligns with their product strategy.
✨Prepare Real-World Examples
Think of specific instances from your past roles where you've successfully turned customer insights into actionable product outcomes. Be ready to share these stories, as they demonstrate your ability to handle the responsibilities outlined in the job description.
✨Showcase Your Analytical Skills
Since the role requires an analytical mindset, be prepared to discuss how you've used data to inform product decisions in the past. Bring examples of KPIs you've defined and how you've measured adoption and impact to back up your claims.
✨Engage with Questions
Interviews are a two-way street! Prepare thoughtful questions about Clarity’s future direction, their approach to AI in customer experience, and how they measure success. This shows your genuine interest in the company and helps you assess if it's the right fit for you.
