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- Tasks: Lead the product vision for Clarity's Voice of the Customer platform and transform feedback into insights.
- Company: Join Clarity, a fast-growing AI company redefining customer experience.
- Benefits: Competitive salary, equity, and benefits with a focus on creativity and impact.
- Why this job: Shape the future of AI-driven customer experience and make a real difference.
- Qualifications: 5+ years in product management with a strong grasp of customer experience analytics.
- Other info: Collaborative environment with opportunities to experiment and innovate.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Product Manager – Voice of the Customer role at Clarity (formerly Anecdote).
About Clarity: Clarity is redefining customer experience with AI. Our mission is to empower businesses to deliver faster, smarter, and more human service interactions. By combining cutting‐edge AI with intuitive design, we enable customer service teams to operate more efficiently while providing customers with seamless, personalized experiences. We are trusted by industry leaders like OpenAI, GrubHub, STC and Tabby who rely on us to deliver real impact.
Role Overview: You will own the product vision, strategy, and roadmap for Clarity's VoC solution. You will work cross‐functionally with engineering, design, and AI teams to transform real‐time feedback, surveys, and conversation data into intelligent insights that help businesses understand their customers at scale. You will define how organizations collect, interpret, and act on customer sentiment — shaping a product that bridges customer experience, analytics, and automation.
Responsibilities:
- Own the product strategy and roadmap for Clarity's Voice of the Customer platform.
- Collaborate with design, AI, and engineering teams to deliver features that turn customer feedback into actionable intelligence.
- Define KPIs, measure adoption and impact, and use data to guide product decisions.
- Work closely with customers and partners to understand pain points, validate hypotheses, and translate insights into product priorities.
- Partner with marketing and GTM teams to position and launch VoC capabilities effectively.
- Collaborate with the AI and data science teams to enhance sentiment analysis, topic detection, and trend dashboards.
- Prioritize initiatives that integrate VoC insights with other Clarity modules (Agent Assist, Inbox, Analytics).
- Stay ahead of market trends and competitor offerings to ensure Clarity remains at the forefront of AI‐driven CX intelligence.
Requirements:
- 5+ years of experience in product management, ideally in CX, analytics, or SaaS platforms.
- Strong understanding of Voice of the Customer, feedback systems, and customer experience analytics.
- Experience working with AI/ML, NLP, or data visualization products is a strong plus.
- Proven ability to turn customer insights into clear, measurable product outcomes.
- Excellent communication and stakeholder management skills; comfortable aligning across technical and business teams.
- Analytical mindset, with experience using data to inform prioritization and feature development.
- Bachelor's degree in business, engineering, computer science, or related field (MBA or equivalent experience preferred).
Why Clarity?
- Shape the future of AI‐powered customer experience analytics.
- Freedom to experiment, define, and scale a product that impacts thousands of users.
- Competitive compensation, equity, and benefits.
- Work with a collaborative, impact‐driven team that values creativity, speed, and clarity in execution.
Product Manager – Voice of the Customer in London employer: Clarity (formerly Anecdote)
Contact Detail:
Clarity (formerly Anecdote) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager – Voice of the Customer in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show them you’re genuinely interested in Clarity and how you can contribute to their mission of redefining customer experience.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Product Manager – Voice of the Customer. Highlight your understanding of customer feedback systems and AI.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Product Manager – Voice of the Customer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Product Manager role. Highlight your experience in customer experience, analytics, and any work with AI/ML. We want to see how your background aligns with our mission at Clarity!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for redefining customer experience and how you can contribute to our growth. Be sure to mention specific examples of how you've turned customer insights into actionable outcomes.
Showcase Your Analytical Skills: Since we value data-driven decision-making, include examples of how you've used data to inform product strategies in the past. This will help us see your analytical mindset in action and how it can benefit Clarity.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly. We can’t wait to hear from you!
How to prepare for a job interview at Clarity (formerly Anecdote)
✨Know Your Product Inside Out
Before the interview, dive deep into Clarity's Voice of the Customer platform. Understand its features, benefits, and how it stands out in the market. This will not only show your genuine interest but also help you discuss how your experience aligns with their product strategy.
✨Prepare for Cross-Functional Collaboration
Since the role involves working with engineering, design, and AI teams, be ready to share examples of how you've successfully collaborated across different functions in the past. Highlight your communication skills and how you’ve managed stakeholder expectations.
✨Showcase Your Analytical Skills
Clarity values an analytical mindset, so come prepared with examples of how you've used data to inform product decisions. Discuss specific KPIs you've defined and how they impacted product outcomes, demonstrating your ability to turn insights into action.
✨Stay Ahead of Market Trends
Research current trends in customer experience and AI-driven analytics. Be ready to discuss how these trends could influence Clarity's product roadmap. Showing that you’re proactive about industry developments will impress your interviewers and demonstrate your passion for the field.
