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For Companies At a Glance
- Tasks: Lead a dynamic credit control team and manage a diverse portfolio of client accounts.
- Company: Join Clarity Travel, a top UK Business Travel Company with a vibrant culture.
- Benefits: Generous holiday, birthday off, staff awards, and discounts on hotels and airlines.
- Other info: Enjoy a supportive workplace that champions diversity and work-life balance.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: 5+ years in credit control and experience managing teams required.
The predicted salary is between 50000 - 60000 £ per year.
Overview And What We Offer
- Mon - Friday 37.5 hrs
- Location - Manchester
- Refer a friend for £1,000 bonus (unlimited)
- Generous holiday entitlement
- Day off for your birthday
- Staff awards
- Hotel and airline discounts
- Employee Assistance Programme
OUR COMPANY CULTURE IS…
Bright, Energetic, Fast Paced, Rewarding, offering a brighter future. Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment. We listen, adapt, and deliver.
Who We Are And What We Do
We’re a global, multi-award winning Business Travel Company that makes business travel straightforward. By getting our customers where they need to be for work – safely, efficiently, and cost‑effectively – we serve over 800 industry experts as a trusted provider of hassle‑free travel management programmes for progressive businesses worldwide. Clarity Business Travel is a top 10 UK‑based Travel Management Company within The Portman Travel Group, also including Brighter Event, Elegant Resorts, If Only, and Destination Sports Group.
Role Purpose
We’re looking for an experienced Credit Control Manager to lead our credit control function, overseeing a portfolio of c.1,000 client accounts. You’ll manage three Team Leaders, leading a team of around 20 people, and play a key strategic role within finance, reporting to the Head of Credit Control.
Key Areas
- Lead and develop three Team Leaders who manage a team of 22, ensuring consistent performance across the credit control function.
- Oversee credit control activity across a high-volume, high-value client portfolio, ensuring timely collections.
- Manage a diverse debt book using appropriate strategies based on risk, value, and client relationships.
- Review and manage credit limits and policies in line with business risk appetite.
- Drive cash collection strategy and DSO reduction, setting targets and tracking progress.
- Produce clear KPI and performance reporting for the Head of Credit Control.
- Build strong relationships with sales, account management and client finance teams.
- Identify and implement process and automation improvements to increase efficiency.
- Manage credit risk and bad debt provisions through regular portfolio reviews.
- Support the development of scalable credit control policies and best practice.
People Management
- Set expectations for PDPs, appraisals and regular 1:1s, with at least two formal reviews per year.
- Coach and support individual and team performance to maximise productivity.
- Promote a customer‑focused culture with clear accountability.
- Keep teams informed through regular communication on performance and priorities.
- Act as an ambassador for our values, creating a positive and supportive team environment.
- Champion wellbeing and healthy work‑life balance.
Experience
- 5+ years’ experience in credit control or accounts receivable management.
- Proven experience managing people managers.
- Strong background managing high-volume, high-value portfolios.
- Working knowledge of ERP and accounting systems (e.g., SAP, Oracle, Sage, NetSuite).
- Strong analytical, communication and stakeholder management skills.
- Proactive, solution-focused mindset with confidence to influence.
Application Notes
Please note that all applications will be reviewed after the closing date.
Senior Credit Control Manager employer: Clarity Business Travel
Contact Detail:
Clarity Business Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Credit Control Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and join relevant groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and culture, and think about how your experience aligns with what they’re looking for. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your interest in the role.
We think you need these skills to ace Senior Credit Control Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Credit Control Manager role. Highlight your experience in managing high-volume portfolios and leading teams, as these are key aspects of the job. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our fast-paced environment. Share specific examples of how you've driven cash collection strategies or improved processes in your previous roles.
Showcase Your People Management Skills: Since this role involves managing Team Leaders and a larger team, make sure to highlight your people management experience. We love seeing how you’ve coached and developed others, so don’t hold back on those success stories!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Clarity Business Travel
✨Know Your Numbers
As a Senior Credit Control Manager, you'll need to demonstrate your understanding of financial metrics. Brush up on key performance indicators (KPIs) related to credit control, such as Days Sales Outstanding (DSO) and cash collection rates. Be ready to discuss how you've improved these metrics in previous roles.
✨Showcase Your Leadership Skills
Since you'll be managing Team Leaders and a larger team, it's crucial to highlight your people management experience. Prepare examples of how you've coached teams, set performance expectations, and fostered a positive work culture. This will show that you can lead effectively in a fast-paced environment.
✨Understand the Business
Familiarise yourself with Clarity Travel's business model and the travel industry. Knowing how credit control fits into their operations will help you tailor your answers. Mention any relevant experience you have in high-volume, high-value portfolios, and how it relates to their client base.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about challenges you've faced in credit control, such as managing bad debts or implementing process improvements. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to clearly convey your thought process.