At a Glance
- Tasks: Lead billing operations for travel and accommodation, ensuring accuracy and customer satisfaction.
- Company: Join Clarity Travel, a top UK Business Travel Company with a vibrant culture.
- Benefits: Generous holiday, birthday off, staff awards, discounts, and a £1000 referral bonus.
- Other info: Hybrid role in Manchester with excellent career growth opportunities.
- Why this job: Make an impact in a fast-paced environment while developing your leadership skills.
- Qualifications: 5+ years in accounting, strong leadership, and customer service skills required.
The predicted salary is between 40000 - 50000 £ per year.
At Clarity Travel, we are an equal opportunity employer that celebrates diversity and is committed to creating an inclusive environment for all employees. We offer a culture that is bright, energetic, fast-paced and rewarding, with opportunities for a brighter future.
What We Offer:
- Refer a friend for £1000 bonus
- Generous holiday entitlement
- Day off for your birthday
- Staff awards
- Hotel and airline discounts
- Employee Assistance Programme
Location: Manchester (hybrid role). Hours: Mon - Friday, 37.5 hours per week.
Who We Are And What We Do:
We are a global, multi award-winning Business Travel Company dedicated to making business travel straightforward. We help customers travel safely, efficiently, and cost-effectively by combining cutting-edge technology with exceptional customer service. Our team comprises over 800 industry experts, delivering the right service at the right moment. We are a trusted provider of hassle-free travel management programmes for progressive businesses and organisations. Clarity Business Travel is a top 10 UK-based Travel Management Company and part of The Portman Travel Group, including brands such as Brighter Event, Elegant Resorts, If Only and Destination Sports Group.
Role Purpose:
As Travel and Hotel Billing Lead, you’ll take full ownership of end-to-end billing operations spanning Accommodation and Travel and a consolidation team. You’ll oversee reconciliation of supplier payments and client invoicing, ensuring accuracy and transparency throughout.
Responsibilities:
- Guide our clients through a seamless financial journey — delivering timely, high-quality billing with a sharp focus on customer experience and clarity at every touchpoint.
- Lead a team with impact, driving cultural transformation, streamlining processes, and elevating team performance through coaching and development.
- Operational responsibilities including: leading a team of 3 direct reports and overseeing a total of 35 staff within the Billing function; establishing controls to ensure accuracy and compliance; ensuring timely billing cycles; resolving un-invoiced bookings; developing capacity plans; implementing SLAs and KPIs; and supporting the Head of Financial Transactions.
- Partner with the Business Systems team and external vendors to identify and implement process improvements.
- Champion quality customer service and efficiency; handle escalations from high-risk customers; monitor and review performance standards; foster strong stakeholder relationships; contribute to cross-functional projects; provide support to other business teams as needed.
Experience:
- Demonstrated success in leading large transactional teams, ideally within a shared service environment.
- Extensive end-to-end experience in Accounts Receivable and Accounts Payable processes.
- Strong customer-centric approach with a focus on service excellence and issue resolution.
- Proven ability to manage and influence stakeholders across various levels of the organisation.
- Over five years of accounting experience, gained through hands-on practice and/or formal qualifications.
Hotel and Travel Billing Lead in Manchester employer: Clarity Business Travel
At Clarity Travel, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture in the heart of Manchester. Our employees enjoy generous benefits such as hotel and airline discounts, a day off for their birthday, and a supportive Employee Assistance Programme, all while having the opportunity to grow within a leading global travel management company. Join us to be part of a dynamic team that values diversity and fosters professional development in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel and Travel Billing Lead in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel and hospitality industry. Attend events, join online forums, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Clarity Travel and understanding their values. Think about how your experience aligns with their mission of delivering exceptional customer service. Show them you’re not just another candidate; you’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on articulating your experience in accounts receivable and payable, and how you’ve led teams to success. Confidence is key when you’re in front of the hiring team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Clarity Travel family. Let’s get you that dream job!
We think you need these skills to ace Hotel and Travel Billing Lead in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Hotel and Travel Billing Lead role. Highlight your experience in Accounts Receivable and Payable, and don’t forget to showcase any leadership roles you've had. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our mission at Clarity Travel. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Customer-Centric Approach:In your application, emphasise your strong customer service skills. Share examples of how you've resolved issues or improved processes in previous roles. We’re all about delivering exceptional experiences, so let us know how you can contribute!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our company culture. We can’t wait to hear from you!
How to prepare for a job interview at Clarity Business Travel
✨Know Your Numbers
As a Hotel and Travel Billing Lead, you'll need to demonstrate your understanding of Accounts Receivable and Payable processes. Brush up on key financial metrics and be ready to discuss how you've managed billing cycles and reconciliations in previous roles.
✨Showcase Your Leadership Skills
This role involves leading a team, so be prepared to share examples of how you've successfully guided teams in the past. Talk about specific instances where you drove cultural transformation or improved team performance through coaching.
✨Customer-Centric Mindset
Clarity Travel values exceptional customer service, so highlight your experience in resolving issues and enhancing customer experiences. Prepare to discuss how you've handled escalations and maintained strong stakeholder relationships.
✨Process Improvement Insights
The role requires partnering with business systems and vendors for process improvements. Think of examples where you've identified inefficiencies and implemented solutions. Be ready to discuss how these changes positively impacted your previous teams or organisations.
