At a Glance
- Tasks: Provide expert support on airline fares and ticketing in a fast-paced travel environment.
- Company: Join Clarity Travel, a top UK Business Travel Company with a vibrant culture.
- Benefits: Enjoy generous holidays, remote work, birthday off, and staff awards.
- Other info: Be part of a diverse team committed to continuous improvement and innovation.
- Why this job: Make an impact in the travel industry while working with a dynamic team.
- Qualifications: Experience in airline fares and ticketing is essential; GDS knowledge preferred.
The predicted salary is between 36000 - 60000 £ per year.
Mon - Friday 37.5hrs
Location - Remote
Refer a friend for £1000 bonus which is unlimited
Generous holiday entitlement
Day off for your birthday
Staff Awards
Hotel and airline discounts
Employee Assistance Programme
OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE.
Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. At Clarity we not only listen, we adapt and we deliver.
Who We Are And What We Do
We’re a global, multi award winning Business Travel Company and we make business travel straightforward by getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge technology and exceptional customer service. Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment. We are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.
Clarity Business Travel company and a top 10 UK-based Travel Management Company which is part of The Portman Travel Group.
Role Overview
The Fares & Ticketing Consultant is responsible for providing expert support across airline fares, ticketing, reissues, and fare construction, ensuring accuracy, compliance, and commercial value. The role plays a critical part in supporting sales, service, and operational teams by resolving complex ticketing queries, minimising financial risk, and ensuring customers receive correct and compliant fare solutions.
This role requires strong attention to detail, excellent knowledge of airline fare rules and ticketing procedures, and the ability to work collaboratively with multiple stakeholders in a fast-paced travel environment.
Key Tasks & Responsibilities
- Provide expert advice on airline fares, fare rules, ticketing, exchanges, refunds, and reissues.
- Construct and validate complex fares, including published, negotiated, and promotional fares.
- Ensure all tickets are issued accurately and in line with airline, GDS, and BSP requirements.
- Handle ticket amendments, involuntary changes, cancellations, refunds, and ADM queries.
- Support sales and service teams with fare queries and problem resolution.
- Identify and mitigate ticketing errors and financial risk, taking corrective action where required.
- Maintain up-to-date knowledge of airline policies, fare changes, and industry regulations.
- Liaise with airlines, consolidators, and internal teams to resolve complex cases.
- Support audits and compliance checks, ensuring documentation and processes are followed.
- Contribute to continuous improvement of ticketing processes, tools, and ways of working.
- Share knowledge and best practice with colleagues, acting as a subject matter expert where required.
Essential Skills, Experience & Knowledge
- Proven experience in airline fares and ticketing within a travel environment.
- Strong understanding of airline fare rules, ticketing procedures, and reissues/refunds.
- Experience working with a GDS (e.g. Galileo).
CV's submitted without the essential experience will be rejected.
Fares and Ticketing Consultant in Manchester employer: Clarity Business Travel
Clarity Travel is an exceptional employer that fosters a bright, energetic, and fast-paced work culture, offering generous benefits such as unlimited referral bonuses, extensive holiday entitlement, and unique perks like hotel and airline discounts. With a strong commitment to employee growth and inclusivity, Clarity provides opportunities for professional development in a supportive environment, making it an ideal place for those seeking a rewarding career in the dynamic travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Fares and Ticketing Consultant in Manchester
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Clarity Business Travel who are looking for fresh talent for roles like Fares and Ticketing Consultant.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Clarity Business Travel and give you a leg up for your Fares and Ticketing Consultant application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Fares and Ticketing Consultant openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Fares and Ticketing Consultant in Manchester
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Fares and Ticketing Consultant role at Clarity Business Travel.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Fares and Ticketing Consultant position at Clarity Business Travel.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Clarity Business Travel.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Clarity Business Travel's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Fares and Ticketing Consultant.
How to prepare for a job interview at Clarity Business Travel
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Clarity Business Travel.
