At a Glance
- Tasks: Provide expert support on airline fares and ticketing in a fast-paced travel environment.
- Company: Join Clarity Travel, a top UK Business Travel Company with a vibrant culture.
- Benefits: Enjoy generous holidays, remote work, birthday off, and staff awards.
- Why this job: Make an impact in the travel industry while working with a dynamic team.
- Qualifications: Experience in airline fares and ticketing is essential; GDS knowledge preferred.
- Other info: Be part of a diverse team committed to continuous improvement and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Mon - Friday 37.5hrs
Location - Remote
Refer a friend for £1000 bonus which is unlimited
Generous holiday entitlement
Day off for your birthday
Staff Awards
Hotel and airline discounts
Employee Assistance Programme
OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE.
Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. At Clarity we not only listen, we adapt and we deliver.
Who We Are And What We Do
We’re a global, multi award winning Business Travel Company and we make business travel straightforward by getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge technology and exceptional customer service. Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment. We are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.
Clarity Business Travel company and a top 10 UK-based Travel Management Company which is part of The Portman Travel Group.
Role Overview
The Fares & Ticketing Consultant is responsible for providing expert support across airline fares, ticketing, reissues, and fare construction, ensuring accuracy, compliance, and commercial value. The role plays a critical part in supporting sales, service, and operational teams by resolving complex ticketing queries, minimising financial risk, and ensuring customers receive correct and compliant fare solutions.
This role requires strong attention to detail, excellent knowledge of airline fare rules and ticketing procedures, and the ability to work collaboratively with multiple stakeholders in a fast-paced travel environment.
Key Tasks & Responsibilities
- Provide expert advice on airline fares, fare rules, ticketing, exchanges, refunds, and reissues.
- Construct and validate complex fares, including published, negotiated, and promotional fares.
- Ensure all tickets are issued accurately and in line with airline, GDS, and BSP requirements.
- Handle ticket amendments, involuntary changes, cancellations, refunds, and ADM queries.
- Support sales and service teams with fare queries and problem resolution.
- Identify and mitigate ticketing errors and financial risk, taking corrective action where required.
- Maintain up-to-date knowledge of airline policies, fare changes, and industry regulations.
- Liaise with airlines, consolidators, and internal teams to resolve complex cases.
- Support audits and compliance checks, ensuring documentation and processes are followed.
- Contribute to continuous improvement of ticketing processes, tools, and ways of working.
- Share knowledge and best practice with colleagues, acting as a subject matter expert where required.
Essential Skills, Experience & Knowledge
- Proven experience in airline fares and ticketing within a travel environment.
- Strong understanding of airline fare rules, ticketing procedures, and reissues/refunds.
- Experience working with a GDS (e.g. Galileo).
CV's submitted without the essential experience will be rejected.
Fares and Ticketing Consultant in Manchester employer: Clarity Business Travel
Contact Detail:
Clarity Business Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fares and Ticketing Consultant in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who work with fares and ticketing. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of airline fare rules and ticketing procedures. We want you to shine when discussing your expertise, so practice answering common questions and scenarios related to the role.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share examples of how you've tackled complex ticketing queries or resolved issues in the past. This will demonstrate your value to potential employers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our vibrant team at Clarity Travel.
We think you need these skills to ace Fares and Ticketing Consultant in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Fares and Ticketing Consultant role. Highlight your experience with airline fares, ticketing procedures, and any relevant GDS knowledge. We want to see how your skills match what we're looking for!
Showcase Your Attention to Detail: Since this role requires a keen eye for detail, include examples in your application that demonstrate your accuracy in handling complex ticketing queries or fare constructions. We love candidates who can spot the little things that matter!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to explain your experience and skills. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Clarity Business Travel
✨Know Your Fares Inside Out
Make sure you brush up on your knowledge of airline fares, fare rules, and ticketing procedures. Being able to discuss specific examples from your experience will show that you’re not just familiar with the concepts but can apply them in real-world scenarios.
✨Showcase Your Attention to Detail
In this role, accuracy is key. Prepare to discuss how you've handled complex ticketing queries or resolved issues in the past. Highlight any instances where your attention to detail prevented financial risks or errors.
✨Familiarise Yourself with GDS Systems
If you’ve worked with a Global Distribution System like Galileo, be ready to talk about it. Share specific experiences where you used the system to issue tickets or handle amendments, as this will demonstrate your technical proficiency.
✨Emphasise Team Collaboration
This role requires working closely with various teams. Think of examples where you collaborated effectively with sales or service teams to resolve fare queries. Showing that you can work well in a fast-paced environment will make you stand out.