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For Companies At a Glance
- Tasks: Book and manage business travel for clients, ensuring top-notch service.
- Company: Join a global, award-winning travel company with a vibrant culture.
- Benefits: Generous holiday, birthday off, discounts, and a £1000 referral bonus!
- Why this job: Be part of a fast-paced team making business travel easy and efficient.
- Qualifications: Experience in retail or business travel and strong customer service skills.
- Other info: Dynamic environment with opportunities for growth and learning.
The predicted salary is between 30000 - 42000 £ per year.
Mon - Friday 37.5hrs
Location - Manchester
Refer a friend for £1000 bonus which is unlimited!
Generous holiday entitlement
Day off for your birthday
Staff Awards
Hotel and airline discounts
Employee Assistance Programme
OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!
Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
At Clarity we not only listen, we adapt and we deliver.
Who We Are And What We Do
We’re a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge technology and exceptional customer service. Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment. We are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.
Clarity Business Travel company and a top 10 UK-based Travel Management Company which is part of The Portman Travel Group and includes Brighter Event, Elegant Resorts, If Only and Destination Sports Group.
Role Purpose
The key purpose of the role is to be a Travel expert, working on a variety of business travel accounts. The role involves booking, amending, and cancelling all UK, European and worldwide Business travel requirements, whilst offering a high level of service. Within the remit of the role, you will process all aspects of business travel from flights, rail, hotels, and ancillary services, whilst always working within the client’s travel policy.
Operational
- To process bookings, amendments, and cancellations within service level agreement (SLA) through multiple contact channels.
- Converting general enquiries into actual bookings utilising all the tools and technology available.
- To obtain an accurate and comprehensive customer needs brief by using appropriate questioning techniques.
- Working to the clients travel policy finding the most appropriate options to the customer.
- Ensure the highest level of customer service is always offered to internal and external customers.
- To effectively resolve internal and external customer and supplier queries, escalating where appropriate.
- Responsible for completing all mandatory training as determined by the business.
- Accurately process data to ensure compliance with GDPR & ISO standards.
- Keep up to date with travel trends and Industry knowledge.
- Promote a professional image to all customers and suppliers.
- To be aware of team targets and overall team performance against targets.
- Maximize supplier income by actively promoting and selling through our agreed preferred partners.
Experience
- Experience in Retail or Business Travel.
- Knowledge of the Travel Industry.
- Proven customer service experience.
- IT & Computer literate with experience of email and web-based programs & GDS skills (Galileo).
- The ability to work accurately under pressure, in a fast-paced environment.
- Excellent communication skills both verbal and written.
- The ability to understand our clients’ needs and requirements.
- The ability to think logically and consider all relevant aspects with strong analytical skills.
- To work within a team environment to achieve team/department objectives.
Business Travel Consultant in Manchester employer: Clarity Business Travel
Contact Detail:
Clarity Business Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Travel Consultant in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, attend events, and join relevant online groups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching Clarity Travel and understanding their culture. Be ready to discuss how your experience aligns with their fast-paced environment and commitment to exceptional customer service.
✨Tip Number 3
Showcase your skills! If you have experience with GDS systems like Galileo, make sure to highlight that during conversations. Practical examples of how you've handled bookings or resolved customer queries can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Clarity Travel.
We think you need these skills to ace Business Travel Consultant in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Business Travel Consultant role. Highlight any relevant travel industry experience and customer service skills to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about business travel and how your background makes you an ideal candidate. Keep it engaging and personal – we want to get to know you!
Show Off Your Communication Skills: Since communication is key in this role, make sure your written application is clear and professional. Pay attention to grammar and spelling, as this reflects your attention to detail and ability to work accurately under pressure.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Clarity Business Travel
✨Know Your Stuff
Before the interview, brush up on your knowledge of the travel industry and the specific services offered by Clarity Travel. Familiarise yourself with common booking systems like Galileo and be ready to discuss how you can leverage technology to enhance customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about situations where you resolved issues or went above and beyond for a client, as this role heavily relies on delivering high-quality service.
✨Understand the Company Culture
Clarity Travel values a bright, energetic, and fast-paced environment. During the interview, demonstrate your enthusiasm and adaptability. Share how you thrive in dynamic settings and how you can contribute to their rewarding culture.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about team targets, training opportunities, or how they stay ahead of travel trends. This not only shows your engagement but also helps you assess if the company is the right fit for you.
