At a Glance
- Tasks: Provide exceptional customer service via calls, emails, and live chat for travel bookings.
- Company: Join Clarity Travel, a top UK business travel company with a vibrant culture.
- Benefits: Enjoy a £1000 referral bonus, generous holidays, and exclusive travel discounts.
- Other info: Fast-paced environment with opportunities for growth and a commitment to diversity.
- Why this job: Be part of a dynamic team making business travel easy and efficient for clients.
- Qualifications: Strong customer service skills and adaptability to meet diverse client needs.
The predicted salary is between 25000 - 30000 € per year.
Clarity Travel is a global, multi-award-winning business travel company and part of The Portman Travel Group. We make business travel straightforward, getting our customers safely, efficiently and cost-effectively to where they need to be. We operate as a top 10 UK-based Travel Management Company, delivering a fusion of cutting-edge technology and exceptional customer service.
Our Culture and Benefits
- Referral Bonus: £1000 per friend (unlimited)
- Generous holiday entitlement
- Day off for birthday
- Staff awards
- Hotel and airline discounts
- Employee Assistance Programme
- Bright, energetic, fast-paced culture offering opportunities for a brighter future
- Equal Opportunity Employer: we celebrate diversity and are committed to creating an inclusive environment for all employees
Location: East Kilbride; hours Mon – Friday 37.5 hrs
Operational Support & Customer Service – Responsibilities
- Answer incoming calls, emails and live chat interactions promptly, providing exceptional customer service.
- Use questioning techniques and resources to assist clients in achieving self-service with Online Booking Tools.
- Manage after-sales tasks including adding ancillaries, handling changes and cancellations, and ensuring full booking completion.
- Continuously meet service level agreements (SLAs) for query resolution and after-sales support.
- Collaborate with team members to ensure smooth operation and timely resolution of customer issues.
Key Deliverables
- High customer satisfaction with minimal complaints, measured through satisfaction surveys and client feedback.
- Resolution of queries within agreed SLAs.
- Achieve personal and team targets related to client retention, booking accuracy and after-sales support.
- Maintain client online retention by offering tailored solutions and excellent service.
- Meet environmental and energy business targets as part of the company’s overall objectives.
Skills & Experience
- Client-focused with a strong commitment to delivering exceptional customer service.
- Adaptable and flexible, able to adjust to different client needs and changing priorities.
- Resilient under pressure, focused on meeting targets and deadlines without compromising service quality.
- Detail-oriented, maintaining accuracy when managing complex itineraries and client requests.
- Professional and trustworthy, maintaining confidentiality and adhering to compliance and security protocols, especially in sensitive corporate and government contexts.
- Team player, eager to contribute to team success and share knowledge to improve collective performance.
Online Travel & Support Consultant in East Kilbride employer: Clarity Business Travel
Clarity Travel is an exceptional employer, offering a vibrant and inclusive work culture in East Kilbride that prioritises employee well-being and growth. With generous holiday entitlements, a referral bonus scheme, and opportunities for professional development, employees are empowered to thrive in their roles while enjoying unique benefits such as hotel and airline discounts. Join us to be part of a dynamic team that values diversity and is committed to delivering outstanding service in the business travel sector.
StudySmarter Expert Advice🤫
We think this is how you could land Online Travel & Support Consultant in East Kilbride
✨Tip Number 1
Get to know the company! Research Clarity Travel and understand their values, culture, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing exceptional support, think of scenarios where you can demonstrate your problem-solving abilities. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which we all know can be a game-changer in landing that job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really keen on joining the Clarity Travel family. Don’t miss out on this opportunity!
We think you need these skills to ace Online Travel & Support Consultant in East Kilbride
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Online Travel & Support Consultant role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Skills:Don’t just list your skills; give us examples of how you've used them in real situations. Whether it’s handling customer queries or managing bookings, we love seeing how you’ve made a difference in previous roles.
Be Professional Yet Personable:While we appreciate professionalism, don’t be afraid to let your personality shine through! We’re looking for someone who can connect with clients and colleagues alike, so a friendly tone can go a long way in your application.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands and helps us get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Clarity Business Travel
✨Know Your Stuff
Before the interview, make sure you understand Clarity Travel's mission and values. Familiarise yourself with their services and how they integrate technology with customer service. This will show your genuine interest in the company and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about situations where you resolved issues or went above and beyond for a client. This is crucial for a role that focuses on client satisfaction and support.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing the questions but also engaging with them. Nod, ask clarifying questions, and summarise what the interviewer says to show you’re fully engaged and understand their needs.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities under pressure. Think of potential challenges you might face as an Online Travel & Support Consultant and how you would handle them. This will highlight your adaptability and resilience.
