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For Companies At a Glance
- Tasks: Manage group travel and events, ensuring seamless execution and exceptional customer service.
- Company: Join a top 10 UK-based Business Travel Company with a vibrant culture.
- Benefits: Generous holiday, birthday off, hotel discounts, and a £1000 referral bonus.
- Why this job: Be part of a dynamic team making business travel straightforward and enjoyable.
- Qualifications: Experience in events or travel preferred; strong customer service skills required.
- Other info: Fast-paced environment with opportunities for growth and development.
The predicted salary is between 30000 - 40000 £ per year.
Overview and What We Offer
- Mon - Friday 37.5hrs
- Location - East Kilbride
- Refer a friend for £1000 bonus which is unlimited!
- Generous holiday entitlement
- Day off for your birthday
- Staff Awards
- Hotel and airline discounts
- Employee Assistance Programme
OUR COMPANY CULTURE IS... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!
Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
At Clarity we not only listen, we adapt and we deliver.
Who We Are And What We Do
We’re a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting‑edge technology and exceptional customer service. Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment; we are the trusted provider of hassle‑free travel management programmes for progressive businesses and organisations everywhere.
Clarity Business Travel is a top 10 UK‑based Travel Management Company, part of The Portman Travel Group, and includes Brighter Event, Elegant Resorts, If Only and Destination Sports Group.
Role Purpose
Manage end‑to‑end group and conference requirements for clients from group bedrooms, conference spaces and group travel, develop tailored proposals which can include coordinating flights, rail, and ensure seamless and timely execution. Act as the main client liaison throughout the project lifecycle, delivering exceptional service and clear communication from brief to debrief. Managing all group travel requirements for clients whether this is groups travelling together or large projects with individual travel along with all invoicing requirements.
Key Tasks
- Deliver an outstanding customer journey on every contact ensuring the highest level of customer service is always offered.
- Plan and coordinate any conference, group bedrooms or group travel enquiries for the clients. Effectively manage all arrangements involved to ensure seamless attendee movement and punctuality.
- Process all group flight reservations, amendments and cancellations as requested by the client in a timely and accurate manner and in accordance with the company standards and ISO procedures manuals.
- Manage, coordinate and ticket all group flights, dealing with changes, refunds and cancellations.
- Utilize our systems including Galileo and MeetingsPro to confirm and process bookings.
- Offer a variety of flight options, explaining fare rules and booking flights for groups of passengers and groups of individual passengers.
- Negotiate with suppliers to obtain competitive rates and quality services, securing favourable terms within budgetary constraints while fostering strong supplier relationships.
- Maintain accurate records of all travel arrangements and associated expenditure; keep comprehensive documentation for post‑event analysis and financial reconciliation.
- Plan and coordinate travel logistics for events, including flights and rail transport, ensuring seamless attendee movement and punctuality.
Skills And Experience
- Experience within the events, conference or travel industry is preferred.
- GDS experience (GAL & Evolvi preferred).
- Experience dealing with high volumes of email and call requests, processing complex travel bookings.
- Demonstrated ability to consistently deliver a superior customer experience.
- Excellent worldwide travel knowledge.
M&E Groups and Events Consultant in East Kilbride employer: Clarity Business Travel
Contact Detail:
Clarity Business Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land M&E Groups and Events Consultant in East Kilbride
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel and events industry. Attend local meetups or online webinars to make new contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past event management successes. Include testimonials from clients or colleagues to highlight your exceptional customer service. This will set you apart when you apply through our website.
✨Tip Number 3
Prepare for interviews by researching Clarity Travel and understanding our company culture. Be ready to discuss how your experience aligns with our fast-paced, energetic environment. We love candidates who can demonstrate their passion for travel!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in the interviewer's mind and reinforces your interest in joining our team.
We think you need these skills to ace M&E Groups and Events Consultant in East Kilbride
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share any personal experiences or insights that highlight why you're excited about the M&E Groups and Events Consultant role. We want to see your enthusiasm for making business travel straightforward and enjoyable.
Tailor Your Application: Make sure to customise your application to fit the job description. Highlight your relevant experience in events, conferences, or travel, and mention any GDS knowledge you have. This shows us that you understand what we're looking for and that you're a great fit for our team.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your skills and experiences. Remember, we’re looking for someone who can manage complex travel arrangements efficiently, so clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us that you’re proactive and keen to join our vibrant team!
How to prepare for a job interview at Clarity Business Travel
✨Know Your Stuff
Before the interview, make sure you research Clarity Travel and understand their services, especially in group travel and events. Familiarise yourself with their company culture and values, as this will help you align your answers with what they’re looking for.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your experience in managing group travel or events. Highlight any GDS experience you have, particularly with Galileo, as this is a key requirement for the role.
✨Customer Service is Key
Since delivering exceptional customer service is crucial for this position, be ready to discuss how you've gone above and beyond for clients in previous roles. Think of scenarios where you resolved issues or improved client satisfaction.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, company culture, or upcoming projects. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.