At a Glance
- Tasks: Book and manage business travel for clients, ensuring top-notch service.
- Company: Join Clarity Business Travel, a leading global travel management company.
- Benefits: Earn bonuses, enjoy generous holidays, and get discounts on hotels and airlines.
- Why this job: Be part of a dynamic team making business travel easy and efficient.
- Qualifications: Experience in retail or business travel and strong customer service skills.
- Other info: Bright, energetic culture with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Business Travel Consultant role at Clarity Business Travel.
About Us
We're a global, multi-award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge technology and exceptional customer service. Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment. We are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere. Clarity Business Travel is a top 10 UK-based Travel Management Company, part of The Portman Travel Group.
Role Purpose
The key purpose of the role is to be a Travel expert, working on a variety of business travel accounts. The role involves booking, amending, and cancelling all UK, European and worldwide Business travel requirements, whilst offering a high level of service. Within the remit of the role, you will process all aspects of business travel from flights, rail, hotels, and ancillary services, whilst always working within the client’s travel policy.
Work Hours & Location
Mon – Friday 37.5hrs Location: East Kilbride
Benefits
- Refer a friend for £1,000 bonus (unlimited)
- Generous holiday entitlement
- Day off for your birthday
- Staff awards
- Hotel and airline discounts
- Employee Assistance Programme
Company culture: Bright, energetic, fast-paced and rewarding — providing you with the opportunity for a brighter future. We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. At Clarity we not only listen, we adapt and we deliver.
Operational Responsibilities
- Process bookings, amendments, and cancellations within SLA through multiple contact channels, converting general enquiries into actual bookings using all available tools and technology.
- Obtain an accurate and comprehensive customer needs brief using appropriate questioning techniques.
- Work to the client’s travel policy, finding the most appropriate options for the customer.
- Ensure the highest level of customer service is always offered to internal and external customers.
- Effectively resolve internal and external customer and supplier queries, escalating where appropriate.
- Complete all mandatory training as determined by the business.
- Accurately process data to ensure compliance with GDPR & ISO standards.
- Keep up to date with travel trends and industry knowledge.
- Promote a professional image to all customers and suppliers.
- Be aware of team targets and overall team performance against targets.
- Maximize supplier income by actively promoting and selling through our agreed preferred partners.
Experience & Skills
- Experience in Retail or Business Travel
- Knowledge of the Travel Industry
- Proven customer service experience
- IT & computer literacy with experience of email and web-based programs & GDS skills (Galileo)
- Ability to work accurately under pressure in a fast-paced environment.
- Excellent communication skills both verbal and written.
- Understanding of client needs and requirements.
- Logical thinking and strong analytical skills.
- Ability to work within a team environment to achieve team/department objectives.
Seniority level: Entry level
Employment type: Full-time
Job function: Management and Manufacturing
Business Travel Consultant in East Kilbride employer: Clarity Business Travel
Contact Detail:
Clarity Business Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Travel Consultant in East Kilbride
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, attend events, and join relevant online groups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching Clarity Business Travel and understanding their services. Tailor your answers to show how your skills align with their mission of providing hassle-free travel management.
✨Tip Number 3
Practice your customer service skills! Since this role is all about delivering exceptional service, think of scenarios where you’ve gone above and beyond for a customer and be ready to share those stories.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Business Travel Consultant in East Kilbride
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Travel Consultant role. Highlight any relevant experience in retail or business travel, and don’t forget to showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the travel industry and how your skills align with our mission at Clarity Business Travel. Keep it engaging and personal – we love a good story!
Show Off Your Tech Savvy: Since we’re all about cutting-edge technology, make sure to mention any IT skills or experience with GDS systems like Galileo. We want to know how you can leverage tech to enhance our customer service and streamline processes.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our vibrant team at Clarity!
How to prepare for a job interview at Clarity Business Travel
✨Know Your Travel Stuff
Brush up on your knowledge of the travel industry, especially business travel trends and policies. Familiarise yourself with common booking systems like Galileo, as well as the types of services offered by Clarity Business Travel. This will show that you're not just interested in the role but also understand the nuances of the industry.
✨Customer Service is Key
Prepare to discuss your previous customer service experiences. Think of specific examples where you went above and beyond for a client or resolved a tricky situation. Highlighting your ability to provide exceptional service will resonate well with the interviewers, as it's a core part of the role.
✨Practice Your Communication Skills
Since excellent communication is crucial, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family, focusing on how you present your ideas and respond to questions. This will help you feel more at ease during the actual interview.
✨Show Your Team Spirit
Clarity Business Travel values teamwork, so be ready to share examples of how you've successfully collaborated with others in the past. Discuss how you contribute to team goals and support your colleagues, as this will demonstrate that you're a good fit for their company culture.
