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- Tasks: Take ownership of complex technical issues and mentor junior engineers.
- Company: Respected Managed Service Provider with a friendly team culture.
- Benefits: Competitive salary, flexible office-based role, and skill development opportunities.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Join a supportive team and tackle challenging tech problems head-on.
- Qualifications: Strong IT support background with 3rd line experience and networking knowledge.
The predicted salary is between 40000 - 45000 £ per year.
Be the Go-To 3rd Line Expert in a Busy, Friendly MSP. Our client, a highly respected Managed Service Provider (MSP) based in the North West, is looking for a talented 3rd Line Support Engineer to join their growing service desk team. With over two decades of experience delivering exceptional IT support to a wide variety of clients, they pride themselves on solving problems quickly, communicating clearly, and keeping systems running smoothly.
About the Role: This is a hands-on 3rd line support role where you’ll be the right-hand person to the senior engineer. You’ll handle complex escalations, guide and mentor 1st and 2nd line colleagues, and help keep tickets moving efficiently. It’s a varied role that will see you working across a broad tech stack, diving into tricky issues, and ensuring clients get the high-quality support they expect.
What You’ll Be Doing:
- Take ownership of 3rd line escalations from the service desk, troubleshooting and resolving complex technical issues.
- Support 1st and 2nd line engineers with guidance, knowledge sharing, and hands-on help when required.
- Work across technologies including Azure, AWS, and cPanel, as well as on-premises environments.
- Manage and maintain core infrastructure such as domain controllers, Exchange servers, and Hyper-V converged clusters.
- Configure, monitor, and troubleshoot networking equipment including Fortinet, Sonicwall, and Draytek firewalls.
- Maintain robust backup solutions including Veeam and MSP Backup.
- Apply best practices in cyber security to protect client systems.
About You: Strong background in IT support with proven 3rd line capability. Solid networking and Windows OS knowledge (certifications like MCSA/MCSE a plus). Experience in MSP environments and comfortable working across multiple client setups. Able to explain technical issues clearly to both colleagues and clients. A team player who thrives in a collaborative environment.
Why Join? Be a key member of a friendly, supportive team. Salary of £40k–£45k (negotiable for the right person). Full-time, office-based role with flexibility where needed. Opportunity to deepen your skills and knowledge working alongside experienced engineers.
Apply Today: If you’re looking for a 3rd line role where you’ll be trusted to take ownership of the tough stuff, while working with a close-knit, supportive team, we’d love to hear from you.
3rd Line Support Engineer employer: Claritas Solutions Ltd
Contact Detail:
Claritas Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. You never know who might be looking for a 3rd Line Support Engineer just like you!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal blog where you share solutions to tricky tech problems. This not only showcases your expertise but also helps you stand out from the crowd.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by simulating technical scenarios you might face in the role. Get a friend to quiz you on troubleshooting methods and best practices.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace 3rd Line Support Engineer
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your 3rd line support experience and any relevant certifications. We want to see how your background aligns with the role, so don’t hold back on showcasing your technical prowess!
Tailor Your Application: Take a moment to customise your CV and cover letter for this specific role. Mention your experience with technologies like Azure, AWS, and networking equipment. We love seeing candidates who take the time to connect their skills to what we’re looking for.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, especially when it comes to explaining your past experiences and how they relate to the job. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Claritas Solutions Ltd
✨Know Your Tech Stack
Make sure you brush up on the technologies mentioned in the job description, like Azure, AWS, and networking equipment. Being able to discuss your experience with these tools will show that you're ready to dive into the role.
✨Showcase Problem-Solving Skills
Prepare examples of complex technical issues you've resolved in the past. Highlighting your troubleshooting process and how you guided others through similar challenges will demonstrate your capability as a 3rd Line Support Engineer.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Since you'll be mentoring 1st and 2nd line engineers, being able to communicate effectively is key. Think of scenarios where you had to break down complex issues for non-technical colleagues or clients.
✨Emphasise Team Collaboration
Be ready to discuss your experiences working in a team environment. Share how you've contributed to a collaborative atmosphere and supported your colleagues, as this role requires a strong team player who thrives in a friendly setting.