Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to expert for complex IT issues and mentor junior engineers.
- Company: Respected Managed Service Provider with a friendly, supportive culture.
- Benefits: Competitive salary, flexible office-based role, and skill development opportunities.
- Why this job: Join a close-knit team and tackle challenging tech problems every day.
- Qualifications: Strong IT support background with 3rd line experience and networking knowledge.
- Other info: Great opportunity for career growth in a dynamic environment.
The predicted salary is between 36000 - 54000 £ per year.
Be the Go-To 3rd Line Expert in a Busy, Friendly MSP Our client, a highly respected Managed Service Provider (MSP) based in the North West, is looking for a talented 3rd Line Support Engineer to join their growing service desk team. With over two decades of experience delivering exceptional IT support to a wide variety of clients, they pride themselves on solving problems quickly, communicating clearly, and keeping systems running smoothly.About the Role This is a hands-on 3rd line support role where you\’ll be the right-hand person to the senior engineer. You\’ll handle complex escalations, guide and mentor 1st and 2nd line colleagues, and help keep tickets moving efficiently. It\’s a varied role that will see you working across a broad tech stack, diving into tricky issues, and ensuring clients get the high-quality support they expect.What You\’ll Be Doing Take ownership of 3rd line escalations from the service desk, troubleshooting and resolving complex technical issues.Support 1st and 2nd line engineers with guidance, knowledge sharing, and hands-on help when required.Work across technologies including Azure, AWS, and cPanel, as well as on-premises environments.Manage and maintain core infrastructure such as domain controllers, Exchange servers, and Hyper-V converged clusters.Configure, monitor, and troubleshoot networking equipment including Fortinet, Sonicwall, and Draytek firewalls.Maintain robust backup solutions including Veeam and MSP Backup.Apply best practices in cyber security to protect client systems.About You Strong background in IT support with proven 3rd line capability.Solid networking and Windows OS knowledge (certifications like MCSA/MCSE a plus).Experience in MSP environments and comfortable working across multiple client setups.Able to explain technical issues clearly to both colleagues and clients.A team player who thrives in a collaborative environment.Why Join? Be a key member of a friendly, supportive team.Salary of £40k–£45k (negotiable for the right person).Full-time, office-based role with flexibility where needed.Opportunity to deepen your skills and knowledge working alongside experienced engineers.Apply Today If you\’re looking for a 3rd line role where you\’ll be trusted to take ownership of the tough stuff, while working with a close-knit, supportive team, we\’d love to hear from you.
#J-18808-Ljbffr
3rd Line Support Engineer employer: Claritas Solutions Ltd
Contact Detail:
Claritas Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events where you can connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your expertise in areas like Azure, AWS, and networking equipment.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common 3rd line support scenarios and be ready to explain how you’d tackle complex issues. Practice makes perfect, so get a mate to do some mock interviews with you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace 3rd Line Support Engineer
Some tips for your application 🫡
Show Off Your Skills: When you're writing your application, make sure to highlight your 3rd line support experience. We want to see how you've tackled complex issues and supported your team in the past. Don't be shy—let us know what makes you the go-to expert!
Tailor Your Application: Take a moment to customise your application for this role. Mention specific technologies like Azure, AWS, and networking equipment that you've worked with. This shows us that you understand what we're looking for and that you're genuinely interested in the position.
Keep It Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Use bullet points if it helps, and avoid jargon unless it's relevant. We want to see your personality shine through while keeping it professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us that you’re keen to join our friendly team!
How to prepare for a job interview at Claritas Solutions Ltd
✨Know Your Tech Stack
Make sure you brush up on the technologies mentioned in the job description, like Azure, AWS, and cPanel. Be ready to discuss your experience with these tools and how you've used them to solve complex issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of tricky technical problems you've faced and how you resolved them. This will demonstrate your 3rd line capability and your ability to take ownership of escalations, which is crucial for this role.
✨Communicate Clearly
Since you'll be guiding 1st and 2nd line engineers, practice explaining technical concepts in simple terms. This shows that you can communicate effectively with both colleagues and clients, a key aspect of the job.
✨Emphasise Teamwork
Be ready to talk about your experiences working in a team environment. Highlight how you’ve collaborated with others to achieve common goals, as being a team player is essential in this friendly MSP setting.
