At a Glance
- Tasks: Help homeowners navigate their journey with expert support and exceptional service.
- Company: Award-winning housing group dedicated to customer experience and employee satisfaction.
- Benefits: Competitive salary, hybrid work model, and lifestyle-supporting benefits.
- Other info: Join a friendly team with opportunities for growth and development.
- Why this job: Make a real difference in people's lives by enhancing their homeownership experience.
- Qualifications: Experience in housing or property management and strong communication skills required.
The predicted salary is between 33239 - 38514 £ per year.
Location: Hybrid/Reed House, Norwich
Salary: £33,239 - £38,514 per annum
Hours: 36 per week
Contract Type: 2x Permanent positions
This is a great opportunity to join our team. Within our Home Ownership Directorate, we are committed to delivering an outstanding customer experience at every stage of the homeownership journey, from first enquiry through to move-in and beyond.
We're now seeking two Home Ownership Specialists to join our friendly and dedicated team in Norwich. As part of the team, you'll play a key role in delivering a compliant, customer-focused service to our homeowners and leaseholders. You'll manage a range of home ownership processes, ensuring a smooth, efficient, and positive experience for our customers.
Customer service is central to this role. You'll bring a proven track record of delivering high-quality service, along with strong communication skills and the ability to handle complex or sensitive enquiries with confidence. Working collaboratively with internal colleagues and external stakeholders, you'll help deliver outcomes that make a real difference.
You'll also have a good understanding of the wider home ownership sector. A background in housing or property management is essential, alongside proficiency in MS Office and a solid standard of education and experience in leasehold management and legislation is highly desirable.
Key requirements:
- Proven experience in housing or property management
- Strong knowledge of leasehold management and relevant legislation
- Excellent customer service and communication skills
- Ability to manage challenging situations with professionalism and confidence
- Proficiency in MS packages
- Strong organisational skills and attention to detail
- A proactive, adaptable approach with the ability to work collaboratively
- Confidence working cross-functionally with internal teams and external partners
- Self-motivated, with a strong sense of ownership and customer focus
Candidates should have experience in leasehold management, with the ability to review and interpret leases and relevant legislation and be confident in investigating non-standard cases. Candidates will also have a strong understanding of Section 20 and QLTA consultations. You'll also play a key role in managing homeowner permission requests, including subletting and major alterations.
This is an excellent opportunity to join us and play a key role in delivering an exceptional homeownership experience for our customers.
Salaries are just the starting point. Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.
Closing Date: Tuesday 22nd September 2026 at midnight. Interviews will be held week commencing 5th October 2026.
This is a hybrid role with a base location at our office in Norwich. Candidates will be expected to work from the office at least 4 days a week during the training period, then 1-2 days a week after.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Home Ownership Specialist in Norwich employer: clarionhg
At Clarion Housing Group, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture that empowers our Neighbourhood Response Officers to make a real difference in the community. With competitive salaries, opportunities for professional growth, and a commitment to employee well-being, our team members enjoy a fulfilling career while contributing to the safety and cleanliness of local neighbourhoods in Stevenage and beyond. Join us to be part of a dynamic organisation that values your contributions and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Home Ownership Specialist in Norwich
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like clarionhg.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like clarionhg? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit clarionhg's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Home Ownership Specialist in Norwich
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Home Ownership Specialist role at clarionhg, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at clarionhg
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where clarionhg operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to clarionhg. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at clarionhg.
