Clarion Housing Group is seeking a Head of Complaints to lead the complaints function, ensuring fair, timely and empathetic resolutions. You will set strategic direction, develop a high-performing team and drive service improvements across operations, contractors and senior leaders in a regulated housing environment.
Based in London with a hybrid pattern (minimum two days in the office), you will translate resident feedback into actionable changes, strengthen governance, and deliver measurable
#J-18808-Ljbffr
Head of Complaints & Resident Experience - Hybrid employer: clarionhg
At Clarion Housing Group, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture that empowers our Neighbourhood Response Officers to make a real difference in the community. With competitive salaries, opportunities for professional growth, and a commitment to employee well-being, our team members enjoy a fulfilling career while contributing to the safety and cleanliness of local neighbourhoods in Stevenage and beyond. Join us to be part of a dynamic organisation that values your contributions and fosters a sense of belonging.
