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- Tasks: Manage Over 55's Housing schemes and ensure a secure, welcoming environment for residents.
- Company: Award-winning employer dedicated to excellent customer care and community support.
- Benefits: Competitive salary, flexible hours, and a permanent contract with career growth opportunities.
- Other info: Join a supportive team in a dynamic role with a focus on community wellbeing.
- Why this job: Make a real difference in the lives of residents while developing your management skills.
- Qualifications: Strong customer care skills and experience in facilities or housing management preferred.
The predicted salary is between 25179 - 32203 £ per year.
Location: Hertfordshire - Highfields
Salary: £25,179 - £32,203 per annum
Hours: 36 hours per week - flexible options considered
Contract Type: Permanent
This is a great opportunity to join our team - Employer of the Year Housing Heroes Awards 2025.
We're looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55's Housing schemes.
You'll be required to manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities.
As the first point of contact for our residents, you'll have excellent communication skills, and be capable of working with other internal teams to deliver services to residents so they can enjoy their homes and the wider facilities provided.
You must be flexible, calm under pressure and able to deal with emergencies. With excellent time management skills, you'll be able to organise and prioritise your own workload, whilst delivering excellent services to our customers.
You'll preferably have previous experience in Facilities Management and have working knowledge and understanding of the housing/building management sector, with good IT skills on a range of systems to support the role.
Over 55' Housing - Complex Manager in Sawbridgeworth employer: Clarion
Contact Detail:
Clarion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Over 55' Housing - Complex Manager in Sawbridgeworth
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in Over 55's Housing. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer care and facilities management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your flexibility and calmness under pressure during interviews. Share specific examples from your past experiences where you successfully managed emergencies or challenging situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Over 55' Housing - Complex Manager in Sawbridgeworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer care skills and any relevant experience in facilities management to show us you're the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about working with Over 55's Housing. Share specific examples of how you've successfully managed similar responsibilities in the past, and let your personality shine through!
Showcase Your Communication Skills: Since you'll be the first point of contact for our residents, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and consider mentioning any experiences where you've effectively communicated with diverse groups.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding the hiring process!
How to prepare for a job interview at Clarion
✨Know Your Stuff
Make sure you understand the role of a Complex Manager in Over 55' Housing. Familiarise yourself with the responsibilities, especially around customer care and facilities management. Research the company’s values and recent achievements, like being named Employer of the Year at the Housing Heroes Awards 2025.
✨Showcase Your Communication Skills
As the first point of contact for residents, your communication skills are crucial. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. Think about times when you’ve had to manage conflicts or provide support to customers.
✨Demonstrate Flexibility and Calmness
The job requires someone who can stay calm under pressure. Be ready to discuss scenarios where you’ve had to adapt quickly or handle emergencies. Highlight your problem-solving skills and how you prioritise tasks when things get hectic.
✨Brush Up on IT Skills
Since good IT skills are essential, make sure you’re comfortable discussing the systems you’ve used in the past. If you know any specific software relevant to housing or facilities management, mention it. Being tech-savvy can set you apart from other candidates.