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- Tasks: Manage access and security for Over 55's Housing residents while providing excellent customer service.
- Company: Join Clarion, a dedicated organisation focused on improving lives through quality housing services.
- Benefits: Enjoy competitive salary, flexible working hours, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while expanding your skills in the housing sector.
- Qualifications: Previous experience in Facilities Management and good IT skills are preferred.
- Other info: Must be able to travel across the Broadland area; no AI applications allowed.
The predicted salary is between 18400 - 24800 £ per year.
Salary: £22,464 - £30,208 per annum
Location: Norwich - Reed House - covering schemes in Broadland area
Hours: 36 per week
Contract Type: Fixed term Contract /Secondment ending 30th September
We're looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55's Housing schemes. You'll be required to manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities.
As the first point of contact for our residents, you'll have excellent communication skills, and capable of working with other internal teams to deliver services to residents so they can enjoy their homes and the wider facilities provided. You must be flexible, calm under pressure and able to deal with emergencies. With excellent time management skills you'll be able to organise and prioritise your own workload, whilst delivering excellent services to our customers.
You'll preferably have previous experience in Facilities Management and have working knowledge and understanding of the housing/building management sector, with good IT skills on a range of systems to support this. This is a fantastic opportunity to use your skills and experience to really make a difference to people's lives whilst expanding your skills and knowledge of the housing sector.
To view the full Role profile, and to find out who we are and what we do, please visit our website or click 'apply'. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more by clicking to our website.
Applicants must be able to travel regularly across the Broadland area.
Closing Date: Wednesday 16th April 2025 at midnight.
This post is subject to Basic Criminal Record Check Clearance.
Applicants progressing through our selection process are not permitted to use AI technology tools or software. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Over 55\'s Housing - Complex Manager employer: Clarion
Contact Detail:
Clarion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Over 55\'s Housing - Complex Manager
✨Tip Number 1
Familiarise yourself with the specific needs of over 55's housing. Understanding the unique challenges and requirements of this demographic will help you demonstrate your suitability for the role during interviews.
✨Tip Number 2
Network with professionals in the housing and facilities management sectors. Attend local events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Prepare examples from your past experiences that showcase your customer care skills and ability to handle emergencies. Being able to articulate these situations clearly will set you apart during the interview process.
✨Tip Number 4
Research Clarion and their values. Understanding their mission and how they support their residents will allow you to align your answers with their goals, making you a more attractive candidate.
We think you need these skills to ace Over 55\'s Housing - Complex Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the needs of the Over 55's Housing - Complex Manager position.
Highlight Relevant Experience: Emphasise any previous experience in facilities management or housing/building management. Provide specific examples of how you've successfully managed similar responsibilities, such as customer care and emergency situations.
Showcase Communication Skills: Since excellent communication is crucial for this role, include examples in your application that demonstrate your ability to communicate effectively with residents, contractors, and internal teams.
Personalise Your Application: Make your application stand out by personalising it. Mention why you are interested in working for Clarion and how you can contribute to improving the lives of residents in the Over 55's Housing schemes.
How to prepare for a job interview at Clarion
✨Showcase Your Customer Care Skills
As the role involves direct interaction with residents, it's crucial to demonstrate your customer care skills. Prepare examples of how you've successfully managed customer relationships in the past, especially in challenging situations.
✨Highlight Your Communication Abilities
Excellent communication is key for this position. Be ready to discuss how you effectively communicate with different stakeholders, including residents and contractors, and provide specific instances where your communication made a positive impact.
✨Demonstrate Flexibility and Problem-Solving
The job requires someone who can remain calm under pressure and handle emergencies. Think of scenarios where you've had to adapt quickly or solve unexpected problems, and be prepared to share these experiences during the interview.
✨Familiarise Yourself with Facilities Management
Since previous experience in facilities management is preferred, brush up on relevant knowledge and practices. Be ready to discuss your understanding of housing/building management and any IT systems you've used that relate to this field.
