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- Tasks: Manage a vibrant community for residents over 55, ensuring their safety and comfort.
- Company: Award-winning Clarion Housing Group, dedicated to making a difference in people's lives.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Join a supportive team with excellent career progression opportunities.
- Why this job: Make a real impact in the lives of residents while developing your skills in housing management.
- Qualifications: Customer care skills, experience in facilities management, and good IT knowledge.
The predicted salary is between 27706 - 35836 £ per year.
Location: Orpington - Tidebrook Court
Salary: £27,706 - £35,836 per annum pro rata
Hours: 18 hours per week - Wednesday - Friday
Contract Type: Permanent
This is a great opportunity to join our team - Employer of the Year Housing Heroes Awards 2025.
We're looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55's Housing schemes. You'll be required to manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities.
As the first point of contact for our residents, you'll have excellent communication skills, and be capable of working with other internal teams to deliver services to residents so they can enjoy their homes and the wider facilities provided. You must be flexible, calm under pressure and able to deal with emergencies. With excellent time management skills you'll be able to organise and prioritise your own workload, whilst delivering excellent services to our customers.
You'll preferably have previous experience in Facilities Management and have working knowledge and understanding of the housing/building management sector, with good IT skills on a range of systems to support this. This is a fantastic opportunity to use your skills and experience to really make a difference to people's lives whilst expanding your skills and knowledge of the housing sector.
Please review the full role profile and Behaviours & Mandatory Accountabilities on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.
Closing Date: Thursday 21st May 2026 at midnight. Applicants must be able to travel across the region as required. Although based at Tidebrook Court, applicants may need to cover other schemes in the area. This post is subject to Basic Criminal Record Check Clearance.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Over 55's Housing - Complex Manager in Orpington employer: Clarion
Contact Detail:
Clarion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Over 55's Housing - Complex Manager in Orpington
✨Tip Number 1
Get to know the company before your interview! Check out their website and social media to understand their values and culture. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on showcasing your customer care skills and how you can manage emergencies calmly, as these are key for the Complex Manager role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great chance to reiterate why you’d be a fantastic fit for their team.
We think you need these skills to ace Over 55's Housing - Complex Manager in Orpington
Some tips for your application 🫡
Know the Role: Before you start writing, make sure you fully understand the job description. Familiarise yourself with the key responsibilities and skills required for the Complex Manager position. This will help us tailor your application to highlight your relevant experience.
Showcase Your Skills: When detailing your experience, focus on customer care and management skills. Use specific examples that demonstrate how you've successfully managed similar situations in the past. We want to see how you can bring value to our residents at Tidebrook Court!
Keep It Professional Yet Personal: While we want your application to be professional, don’t shy away from letting your personality shine through. Share your passion for helping others and your commitment to providing excellent service. This is a chance for us to get to know the real you!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you can explore more about us and the benefits we offer while you’re there!
How to prepare for a job interview at Clarion
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Complex Manager in Over 55's Housing. Familiarise yourself with the key responsibilities, such as managing access to the building and ensuring security. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As the first point of contact for residents, excellent communication is crucial. Prepare examples from your past experiences where you've effectively communicated with customers or managed conflicts. This will demonstrate your ability to handle the diverse needs of residents and work well with internal teams.
✨Demonstrate Flexibility and Calmness
The job requires someone who can stay calm under pressure and deal with emergencies. Think of situations where you've had to adapt quickly or manage a crisis. Sharing these stories will highlight your problem-solving skills and ability to maintain composure in challenging situations.
✨Highlight Your IT Skills
Since good IT skills are essential for this role, be ready to discuss your experience with various systems. If you've used specific software related to facilities management or housing, mention it. This shows that you're not only capable but also tech-savvy, which is a big plus for the role.