At a Glance
- Tasks: Manage Over 55's Housing schemes and ensure a secure, welcoming environment for residents.
- Company: Award-winning Clarion Housing Group, dedicated to making a difference in people's lives.
- Benefits: Competitive salary, flexible hours, and opportunities for personal and professional growth.
- Other info: Join a supportive team with excellent career progression opportunities.
- Why this job: Make a real impact in the community while developing your skills in housing management.
- Qualifications: Customer care skills, experience in facilities management, and good IT proficiency.
The predicted salary is between 25179 - 32203 € per year.
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
Location: Maingay House - Aylsham
Salary: £25,179 - £32,203 per annum
Hours: 36 hours per week - flexible options considered
Contract Type: Permanent
This is a great opportunity to join our team - Employer of the Year Housing Heroes Awards 2025.
We're looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55's Housing schemes.
You'll be required to manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities.
As the first point of contact for our residents, you'll have excellent communication skills, and be capable of working with other internal teams to deliver services to residents so they can enjoy their homes and the wider facilities provided.
You must be flexible, calm under pressure and able to deal with emergencies. With excellent time management skills, you'll be able to organise and prioritise your own workload, whilst delivering excellent services to our customers.
You'll preferably have previous experience in Facilities Management and have working knowledge and understanding of the housing/building management sector, with good IT skills on a range of systems to support this.
This is a fantastic opportunity to use your skills and experience to really make a difference to people's lives whilst expanding your skills and knowledge of the housing sector.
To find out more about this position, please watch the video on our website, Introduction to the LiveSmart Manager role. Please review the full role profile on our website before applying.
Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.
Closing Date: Monday 25th May 2026 at midnight.
Applicants must be able to travel across the region and have access to a vehicle as will also be covering a scheme in Cawston and will be expected to travel to our Norwich office at least once a month for meetings.
This post is subject to Basic Criminal Record Check Clearance. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship.
You are required to reside in England or Wales for the duration of your employment.
Over 55's Housing - Complex Manager in Norwich employer: Clarion
At Clarion Housing Group, we pride ourselves on being an Employer of the Year, offering a supportive and dynamic work environment where your contributions truly matter. Located in Aylsham, our team is dedicated to enhancing the lives of our residents, providing ample opportunities for professional growth and development while enjoying a flexible work schedule. Join us to make a meaningful impact in the community, backed by competitive salaries and comprehensive benefits that cater to your lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land Over 55's Housing - Complex Manager in Norwich
✨Tip Number 1
Get your CV and application in as soon as possible! With a high number of candidates, the early bird catches the worm. We recommend applying through our website to ensure your application stands out.
✨Tip Number 2
Show off your customer care skills during interviews! Be ready to share examples of how you've helped others in previous roles. We want to see that you can connect with residents and make their lives better.
✨Tip Number 3
Prepare for questions about handling emergencies and managing workloads. Think of specific situations where you’ve stayed calm under pressure. We love candidates who can think on their feet!
✨Tip Number 4
Don’t forget to check out our website for more info about the role and our company culture. It’ll help you tailor your answers and show us you’re genuinely interested in being part of our team!
We think you need these skills to ace Over 55's Housing - Complex Manager in Norwich
Some tips for your application 🫡
Get Your CV Spot On:Make sure your CV is tailored to the role. Highlight your customer care skills and any relevant experience in facilities management. We want to see how you can make a difference in our Over 55's Housing schemes!
Show Off Your Communication Skills:As the first point of contact for our residents, it's crucial to demonstrate your excellent communication abilities. Use your application to showcase examples of how you've effectively communicated in previous roles.
Be Flexible and Calm:We’re looking for someone who can handle pressure and emergencies with ease. In your application, share instances where you've successfully managed stressful situations or adapted to changing circumstances.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you have all the latest info about the role and our company.
How to prepare for a job interview at Clarion
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with the responsibilities of a Complex Manager in Over 55's Housing. This means knowing about customer care, facilities management, and the specific needs of residents in this age group.
✨Showcase Your Communication Skills
As the first point of contact for residents, your communication skills are crucial. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. Think about times when you’ve had to manage conflicts or provide support to customers.
✨Demonstrate Flexibility and Calmness
The job requires someone who can stay calm under pressure. Be ready to discuss scenarios where you’ve had to adapt quickly or handle emergencies. Highlight your time management skills and how you prioritise tasks to ensure excellent service delivery.
✨Research the Company Culture
Understanding the company’s values and culture is key. Check out their website and any available resources to get a feel for what they stand for. This will help you align your answers with their mission and show that you’re genuinely interested in being part of their team.
