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- Tasks: Manage a vibrant community for residents over 55, ensuring their safety and comfort.
- Company: Join an award-winning team at Clarion Housing Group, dedicated to making a difference.
- Benefits: Competitive salary, flexible hours, and a supportive work environment.
- Other info: Opportunity for career growth and a chance to work in a dynamic environment.
- Why this job: Make a real impact in people's lives while developing your skills in housing management.
- Qualifications: Customer care experience and good IT skills are essential.
The predicted salary is between 25179 - 32203 £ per year.
Location: Maingay House - Aylsham
Salary: £25,179 - £32,203 per annum
Hours: 36 hours per week - flexible options considered
Contract Type: Permanent
This is a great opportunity to join our team - Employer of the Year Housing Heroes Awards 2025.
We're looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55's Housing schemes. You'll be required to manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities.
As the first point of contact for our residents, you'll have excellent communication skills, and be capable of working with other internal teams to deliver services to residents so they can enjoy their homes and the wider facilities provided. You must be flexible, calm under pressure and able to deal with emergencies.
With excellent time management skills, you'll be able to organise and prioritise your own workload, whilst delivering excellent services to our customers. You'll preferably have previous experience in Facilities Management and have working knowledge and understanding of the housing/building management sector, with good IT skills on a range of systems to support this.
This is a fantastic opportunity to use your skills and experience to really make a difference to people's lives whilst expanding your skills and knowledge of the housing sector.
To find out more about this position, please review the full role profile on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.
Closing Date: Monday 25th May 2026 at midnight. Applicants must be able to travel across the region and have access to a vehicle as will also be covering a scheme in Cawston and will be expected to travel to our Norwich office at least once a month for meetings. This post is subject to Basic Criminal Record Check Clearance.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Locations
Over 55's Housing - Complex Manager in Norfolk, Norwich employer: Clarion
Contact Detail:
Clarion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Over 55's Housing - Complex Manager in Norfolk, Norwich
✨Tip Number 1
Get to know the company! Before your interview, check out Clarion's website and social media. Understanding their values and culture will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer care skills and how you can manage emergencies calmly.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your meeting.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Over 55's Housing - Complex Manager in Norfolk, Norwich
Some tips for your application 🫡
Know the Role: Before you start writing, make sure you really understand what the Over 55's Housing - Complex Manager role is all about. Check out the job description and think about how your skills match up with what we're looking for.
Show Off Your Skills: When you're putting together your application, highlight your customer care skills and any experience in facilities management. We want to see how you can bring your expertise to our team and make a difference for our residents.
Be Yourself: Don’t be afraid to let your personality shine through in your application. We’re looking for someone who can connect with our residents, so showing your communication style can really help us get to know you better.
Apply Through Our Website: Make sure you apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you can find more info about the role and our company there, which can help you tailor your application.
How to prepare for a job interview at Clarion
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Complex Manager in Over 55's Housing. Familiarise yourself with the key responsibilities, such as managing access to the building and ensuring security. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Care Skills
Since this role involves being the first point of contact for residents, it's crucial to highlight your customer care experience. Prepare examples of how you've successfully handled customer queries or emergencies in the past. This will demonstrate your ability to remain calm under pressure and provide excellent service.
✨Demonstrate Flexibility and Time Management
The job requires flexibility and strong time management skills. Be ready to discuss how you've managed multiple tasks or adapted to changing situations in previous roles. Use specific examples to illustrate your organisational skills and ability to prioritise effectively.
✨Research the Company Culture
Take some time to learn about Clarion Housing Group and their values. Understanding their commitment to rewarding hard work and supporting employees will allow you to align your answers with their culture during the interview. It shows that you're not just looking for any job, but that you're genuinely interested in being part of their team.