At a Glance
- Tasks: Manage housing services for residents aged 55+, ensuring security and excellent communication.
- Company: Award-winning employer dedicated to making a difference in people's lives.
- Benefits: Flexible hours, career development, and the chance to impact your community positively.
- Other info: Opportunity for personal growth and a chance to make a real difference.
- Why this job: Join a supportive team and enhance your skills while helping others enjoy their homes.
- Qualifications: Customer care skills, experience in facilities management, and good IT knowledge.
The predicted salary is between 30000 - 40000 € per year.
Hours: 36 hours per week - flexible options considered
Contract Type: Permanent
This is a great opportunity to join our team - Employer of the Year Housing Heroes Awards 2025.
We're looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55's Housing schemes.
You'll be required to manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities.
As the first point of contact for our residents, you'll have excellent communication skills, and be capable of working with other internal teams to deliver services to residents so they can enjoy their homes and the wider facilities provided.
You must be flexible, calm under pressure and able to deal with emergencies. You'll preferably have previous experience in Facilities Management and have working knowledge and understanding of the housing/building management sector, with good IT skills on a range of systems to support this.
This is a fantastic opportunity to use your skills and experience to really make a difference to people's lives whilst expanding your skills and knowledge of the housing sector.
Applicants must be able to travel across the region and have access to a vehicle as you will also be covering a scheme in Cawston and will be expected to travel to our Norwich office at least once a month for meetings.
This post is subject to Basic Criminal Record Check Clearance.
Locations
Housing Manager (Permanent, Contract, Part Time) in Norfolk, Norwich employer: Clarion
At Clarion Housing Group, we pride ourselves on being an Employer of the Year, offering a supportive and flexible work environment that prioritises employee well-being and growth. As a Housing Manager, you'll have the opportunity to make a meaningful impact in the lives of our residents while benefiting from ongoing professional development and a collaborative team culture. With a commitment to excellence and innovation in housing management, we provide a unique platform for you to thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Manager (Permanent, Contract, Part Time) in Norfolk, Norwich
✨Tip Number 1
Get to know the company! Before your interview, check out their website and social media. Understanding their values and culture will help you connect with them during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experiences that highlight your customer care skills and ability to handle emergencies. Real-life stories make a lasting impression.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housing Manager (Permanent, Contract, Part Time) in Norfolk, Norwich
Some tips for your application 🫡
Know the Role:Before you start writing, make sure you really understand what the Housing Manager role is all about. Check out the full role profile on our website and watch the intro video to get a feel for what we’re looking for.
Show Off Your Skills:When you're putting together your application, highlight your customer care skills and any relevant experience in Facilities Management. We want to see how your background aligns with what we need, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts well. Remember, we appreciate good communication skills, so let that shine through in your writing!
Apply Through Our Website:Make sure to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you can find more info about us and the perks we offer while you’re there.
How to prepare for a job interview at Clarion
✨Know Your Stuff
Before the interview, make sure you’ve done your homework on the housing sector and the specific role. Familiarise yourself with the responsibilities of a Housing Manager, especially around customer care and facilities management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As the first point of contact for residents, excellent communication is key. Prepare examples from your past experiences where you've effectively communicated with customers or managed conflicts. This will demonstrate your ability to handle the diverse needs of residents and work collaboratively with internal teams.
✨Stay Calm Under Pressure
Given the nature of the role, you might face emergencies or challenging situations. Think of scenarios where you successfully managed stress or resolved issues quickly. Sharing these experiences will highlight your ability to remain calm and effective when it matters most.
✨Be Ready to Discuss Flexibility
Flexibility is crucial in this role, especially with the varied hours and travel requirements. Be prepared to discuss how you manage your time and adapt to changing circumstances. This will reassure the interviewers that you can handle the demands of the job while maintaining a high level of service.
