At a Glance
- Tasks: Manage access and provide excellent customer care to residents in Over 55's Housing schemes.
- Company: Award-winning Clarion Housing Group, committed to making a difference.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Dynamic role with travel across the region and monthly meetings in Norwich.
- Why this job: Make a real impact on residents' lives while expanding your skills in housing management.
- Qualifications: Customer care skills, IT proficiency, and preferably experience in Facilities Management.
The predicted salary is between 12 - 15 € per hour.
Hours: 36 hours per week - flexible options considered
Contract Type: Permanent
This is a great opportunity to join our team - Employer of the Year Housing Heroes Awards 2025.
We're looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55's Housing schemes.
You'll be required to manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities.
As the first point of contact for our residents, you'll have excellent communication skills, and be capable of working with other internal teams to deliver services to residents so they can enjoy their homes and the wider facilities provided.
You must be flexible, calm under pressure and able to deal with emergencies. You'll preferably have previous experience in Facilities Management and have working knowledge and understanding of the housing/building management sector, with good IT skills on a range of systems to support this.
This is a fantastic opportunity to use your skills and experience to really make a difference to people's lives whilst expanding your skills and knowledge of the housing sector.
Applicants must be able to travel across the region and have access to a vehicle as you will also be covering a scheme in Cawston and will be expected to travel to our Norwich office at least once a month for meetings.
This post is subject to Basic Criminal Record Check Clearance.
Locations
Housing Administrator (Permanent, Part Time) in Norfolk, Norwich employer: Clarion
At Clarion Housing Group, we pride ourselves on being an Employer of the Year, offering a supportive and flexible work environment that prioritises employee well-being and growth. As a Housing Administrator, you will play a vital role in enhancing the lives of our residents while benefiting from ongoing training and development opportunities within the housing sector. Our culture fosters collaboration and communication, ensuring that every team member feels valued and empowered to make a meaningful impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Administrator (Permanent, Part Time) in Norfolk, Norwich
✨Tip Number 1
Make sure you research the company before your interview. Knowing about their values and recent achievements, like being named Employer of the Year, can really help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for residents, it’s crucial to demonstrate your ability to communicate clearly and effectively during the interview. Role-play with a friend if you can!
✨Tip Number 3
Be ready to discuss your experience in Facilities Management. Think of specific examples where you've handled emergencies or worked under pressure, as this will show you can keep calm and manage situations effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can check out more about the role and the benefits we offer while you’re there.
We think you need these skills to ace Housing Administrator (Permanent, Part Time) in Norfolk, Norwich
Some tips for your application 🫡
Show Off Your Customer Care Skills:Make sure to highlight your customer care experience in your application. We want to see how you've made a difference for residents in the past, so share specific examples that showcase your communication skills and ability to handle various situations.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention your understanding of housing management and any relevant IT skills you have that would help us in this role.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the Housing Administrator position.
Check Us Out Online:Before applying, take a moment to explore our website. Watch the introduction video about the LiveSmart Manager role and review the full role profile. This will not only help you understand us better but also give you insights to include in your application!
How to prepare for a job interview at Clarion
✨Know Your Stuff
Before the interview, make sure you’ve done your homework on the housing sector and the specific role. Familiarise yourself with common challenges faced in facilities management and think about how your experience can help tackle these issues.
✨Showcase Your Communication Skills
As the first point of contact for residents, your communication skills are key. Prepare examples of how you've effectively communicated with customers or resolved conflicts in the past. This will demonstrate your ability to handle the responsibilities of the role.
✨Stay Calm Under Pressure
Since the job involves dealing with emergencies, be ready to discuss situations where you’ve had to remain calm and collected. Think of specific instances where you managed a crisis or difficult situation successfully.
✨Flexibility is Key
Highlight your flexibility and willingness to adapt to changing circumstances. Be prepared to discuss how you manage your time and priorities, especially when juggling multiple tasks or responding to urgent requests from residents.
