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- Tasks: Manage a vibrant community for residents over 55, ensuring their safety and comfort.
- Company: Award-winning Clarion Housing Group, dedicated to making a difference in people's lives.
- Benefits: Competitive salary, supportive benefits, and opportunities for personal growth.
- Other info: Flexible working environment with potential for career advancement.
- Why this job: Make a real impact in the lives of residents while developing your skills in housing management.
- Qualifications: Customer care skills, experience in facilities management, and good IT knowledge.
The predicted salary is between 25179 - 32203 £ per year.
Location: Leatherhead - Clements House
Salary: £25,179 - £32,203 per annum
Hours: 36 hours per week
Contract Type: Permanent
This is a great opportunity to join our team - Employer of the Year Housing Heroes Awards 2025.
We're looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55's Housing schemes. You'll be required to manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities.
As the first point of contact for our residents, you'll have excellent communication skills, and capable of working with other internal teams to deliver services to residents so they can enjoy their homes and the wider facilities provided. You must be flexible, calm under pressure and able to deal with emergencies. With excellent time management skills you'll be able to organise and prioritise your own workload, whilst delivering excellent services to our customers.
You'll preferably have previous experience in Facilities Management and have working knowledge and understanding of the housing/building management sector, with good IT skills on a range of systems to support this. This is a fantastic opportunity to use your skills and experience to really make a difference to people's lives whilst expanding your skills and knowledge of the housing sector.
Please review the full role profile on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.
Closing Date: Wednesday 13th May 2026 at midnight. Applicants must be able to travel across the region as required. Although based at Clements House, applicants may need to cover other schemes in the area. This post is subject to Basic Criminal Record Check Clearance.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Locations
Over 55's Housing - Complex Manager in Leatherhead, Surrey employer: Clarion
Contact Detail:
Clarion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Over 55's Housing - Complex Manager in Leatherhead, Surrey
✨Tip Number 1
Get to know the company! Before your interview, take some time to explore their website and social media. Understanding their values and culture will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and skills.
✨Tip Number 3
Dress the part! Make sure you’re dressed appropriately for the role. A smart appearance shows that you respect the opportunity and are serious about the position.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Over 55's Housing - Complex Manager in Leatherhead, Surrey
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Complex Manager and how your skills match up. This will help you tailor your application to show us why you're the perfect fit!
Show Off Your Customer Care Skills: Since this role is all about providing excellent service to our residents, highlight any relevant experience you have in customer care. Share specific examples of how you've gone above and beyond to help others – we love to see that kind of dedication!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use simple language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are while keeping it professional.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you can check out more about us and the benefits we offer while you're there!
How to prepare for a job interview at Clarion
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Complex Manager in Over 55's Housing. Familiarise yourself with the key responsibilities, such as managing access to the building and ensuring security. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Care Skills
Since this role involves being the first point of contact for residents, it's crucial to highlight your customer care skills. Prepare examples from your past experiences where you've successfully handled resident queries or emergencies. This will demonstrate your ability to provide excellent service and maintain a calm demeanour under pressure.
✨Demonstrate Flexibility and Time Management
The job requires flexibility and strong time management skills. Be ready to discuss how you've managed multiple tasks or adapted to changing situations in previous roles. Use specific examples to illustrate your ability to prioritise effectively while delivering top-notch services.
✨Research the Company Culture
Take some time to learn about Clarion Housing Group and their values. Understanding their commitment to rewarding hard work and supporting employees will allow you to align your answers with their culture during the interview. It shows that you're not just looking for any job, but that you're genuinely interested in being part of their team.