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- Tasks: Lead and manage the customer accounts team, ensuring top-notch service and compliance.
- Company: Grange Property Management is dedicated to excellence in property management and customer service.
- Benefits: Enjoy a competitive salary, hybrid work options, and perks that support your lifestyle.
- Why this job: Join a dynamic team where your leadership can make a real impact on customer experience.
- Qualifications: Proven leadership skills, experience with leaseholder budgets, and knowledge of Qube software required.
- Other info: This role offers flexibility with office attendance and occasional travel.
The predicted salary is between 65000 - 91000 £ per year.
Location: Godalming – The Mill
Salary: £65,000 per annum
Hours: 37 hours per week
Contract Type: Secondment/Fixed Term Contract until June 2026
We\’re seeking an experienced leader to join us as Head of Customer Accounts at Grange Property Management. You\’ll provide overall management and leadership for Grange\’s Service Charge operation nominally divided into back-office admin support and front-line customer facing functions.?
We\’ll look to you to inspire and lead the customer accounts team to support the wider Operations Team in all things to do with our block and estate finances. You\’ll ensure best practice guidelines are properly coordinated with teams across the wider business so that compliance and customer experience remain at a high level.
We\’re looking for an excellent, confident communicator with a proven track record of managing and motivating a hybrid team. You\’ll also need significant experience of the production of leaseholder budgets and final accounts as well as an in-depth knowledge and use of Qube property management software.
If this sounds like an opportunity for you then please review the full role profile before applying – Head of Customer Accounts
Salaries are just the starting point. Here at Grange we\’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle -?dive in and find out morehere
To find out more about who we are and what we do, please click here
Closing Date:Thursday 10th July 2025 at midnight.
This is a hybrid role with a base location at our office in Lower Eashing near Godalming Surrey Candidates will be expected to work from the office at least 2 days per week.
Occasional travel may be required with attendance at your designated office base and occasional travel to other Clarion offices as and when required.
At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
This vacancy may close without notice.
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Head of Customer Accounts employer: Clarion
Contact Detail:
Clarion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Accounts
✨Tip Number 1
Familiarise yourself with Qube property management software, as it's a key requirement for the role. Consider taking an online course or tutorial to enhance your skills and demonstrate your commitment to mastering this tool.
✨Tip Number 2
Network with professionals in the property management sector, especially those who have experience in customer accounts. Attend industry events or join relevant online forums to gain insights and potentially get referrals.
✨Tip Number 3
Prepare to showcase your leadership style and how you've successfully managed hybrid teams in the past. Think of specific examples that highlight your ability to motivate and inspire others, as this will be crucial in the interview.
✨Tip Number 4
Research Grange Property Management and its values thoroughly. Understanding their approach to customer service and compliance will help you align your answers during the interview and show that you're a great fit for their culture.
We think you need these skills to ace Head of Customer Accounts
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Head of Customer Accounts position. Make sure you understand the key responsibilities, required skills, and qualifications needed to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in managing customer accounts, producing leaseholder budgets, and using Qube property management software. Provide specific examples that demonstrate your leadership and communication skills.
Craft a Compelling Cover Letter: Write a personalised cover letter that addresses why you are a great fit for this role. Mention your passion for customer service and how you can inspire and lead a team effectively, aligning with Grange Property Management's values.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a leadership role.
How to prepare for a job interview at Clarion
✨Showcase Your Leadership Skills
As a Head of Customer Accounts, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully managed and motivated a hybrid team, highlighting the outcomes of your leadership.
✨Familiarise Yourself with Qube Software
Since in-depth knowledge of Qube property management software is essential for this role, make sure you brush up on its features and functionalities. Be ready to discuss how you've used it in previous roles or how you would approach learning it quickly.
✨Understand Service Charge Operations
Get a solid grasp of service charge operations and the production of leaseholder budgets and final accounts. Be prepared to discuss your experience in these areas and how you can ensure compliance and enhance customer experience.
✨Prepare for Hybrid Work Discussions
Since this role involves hybrid working, think about how you manage remote teams effectively. Be ready to share strategies you've used to maintain communication and productivity in a hybrid environment.
