At a Glance
- Tasks: Lead a team to deliver exceptional customer service and resolve issues with care.
- Company: Dynamic company focused on customer satisfaction and quality.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Join a supportive environment that values teamwork and personal development.
- Why this job: Make a real difference in customers' lives while developing your leadership skills.
- Qualifications: Proven experience in team leadership and excellent communication skills.
The predicted salary is between 37854 - 47319 £ per year.
Location: Hybrid/Islington, London or Manchester
Salary: London - £37,854 - £47,319 per annum / National - £34,869 - £43,586 per annum
Hours: 36 per week
Contract Type: Permanent
Are you a natural leader with a passion for delivering outstanding customer service? We're seeking a Customer Care Quality Team Leader who can guide and develop a team of Customer Care and Quality Executives to ensure that every customer receives the best service throughout their journey.
In this operational role, you'll play a crucial part in helping us achieve our mission: ensuring that any defects in our customers' new homes are resolved promptly and handled with care, professionalism, and empathy. You'll be at the heart of our customer care operation, supervising the team's day-to-day performance, ensuring that processes are followed, and maintaining consistently high service levels.
You'll monitor and enhance the use of our CRM system and ensure that objectives related to productivity and turnaround times are met. This role is not just about oversight; it's about leading by example, motivating your team, and empowering them to take pride and ownership in their work.
We're looking for someone who thrives on bringing out the best in others and has proven experience in leading and developing high-performing teams. You should possess excellent communication skills and the ability to influence both colleagues and customers.
