At a Glance
- Tasks: Manage complex legal disputes and negotiate fair outcomes using Alternative Dispute Resolution principles.
- Company: Join a forward-thinking organisation focused on improving customer experiences.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Permanent role with a supportive team environment in Manchester or London.
- Why this job: Make a real difference in residents' lives while developing your legal skills.
- Qualifications: Experience in mediation, dispute resolution, and case management is essential.
The predicted salary is between 37854 - 47319 £ per year.
Location: Hybrid - Manchester or London
Salary: London - £37,854 - £47,319 per annum, pro rata; National - £34,869 - £43,586 per annum, pro rata
Hours: 36 hours per week
Contract Type: Permanent
We have TWO exciting new opportunities for Alternative Dispute Officers to join our Legal Disrepair team based in Manchester or London.
Reporting to the Alternative Dispute Manager, you'll be responsible for managing complex legal disrepair disputes from receipt through to resolution, applying Alternative Dispute Resolution (ADR) principles, investigation, negotiation and evidence-based decision making to achieve fair, proportionate and cost-effective outcomes. This role supports a resolution-focused culture that improves customer experience, increases choice and delivers better outcomes for residents while minimising unnecessary escalation to formal legal proceedings.
We'll look to you to have experience in:
- Mediation
- Dispute resolution
- Complaint handling
- Complex case management
Preparing witness statements, collating evidence, trial preparation and attending or representing the organisation at court hearings when required. If you have experience managing legal disrepair cases, housing-related disputes and understand Alternative Dispute Resolution principles and dispute resolution models, then we would like to hear from you.
Alternative Dispute Officer employer: Clarion
At Clarion Housing Group, we pride ourselves on being an excellent employer, offering competitive salaries and a comprehensive benefits package that includes a monthly London allowance, tools, and a company bonus scheme. Our supportive work culture fosters employee growth through ongoing training and development opportunities, making it an ideal place for Multi Trade Operatives to thrive while serving the vibrant communities of Camden, Islington, and Tower Hamlets.
