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- Tasks: Manage Over 55's Housing schemes and ensure a secure, welcoming environment for residents.
- Company: Award-winning Clarion Housing Group, dedicated to making a difference in people's lives.
- Benefits: Competitive salary, flexible hours, and opportunities for personal and professional growth.
- Other info: Join a supportive team with excellent career progression opportunities.
- Why this job: Make a real impact in the community while developing your skills in housing management.
- Qualifications: Customer care skills, experience in facilities management, and good IT proficiency.
The predicted salary is between 25179 - 32203 £ per year.
Location: Southampton - Milverton Court
Salary: £25,179 - £32,203 per annum pro rata
Hours: 27 hours per week - Monday - Friday - flexible options
Contract Type: Permanent
This is a great opportunity to join our team - Employer of the Year Housing Heroes Awards 2025.
We're looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55's Housing schemes. You'll be required to manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities.
As the first point of contact for our residents, you'll have excellent communication skills, and be capable of working with other internal teams to deliver services to residents so they can enjoy their homes and the wider facilities provided. You must be flexible, calm under pressure and able to deal with emergencies.
With excellent time management skills, you'll be able to organise and prioritise your own workload, whilst delivering excellent services to our customers. You'll preferably have previous experience in Facilities Management and have working knowledge and understanding of the housing/building management sector, with good IT skills on a range of systems to support this.
This is a fantastic opportunity to use your skills and experience to really make a difference to people's lives whilst expanding your skills and knowledge of the housing sector.
Closing Date: Monday 25th May 2026 at midnight.
Applicants must be able to travel across the region as required, this will include to central Southampton. Although based at Milverton Court, applicants may need to cover other schemes in the area and access to a vehicle is therefore essential.
This post is subject to Basic Criminal Record Check Clearance. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Over 55's Housing - Complex Manager in West End employer: Clarion Housing
Contact Detail:
Clarion Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Over 55's Housing - Complex Manager in West End
✨Tip Number 1
Get to know the company! Before your interview, check out Clarion's website and social media. Understanding their values and culture will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in facilities management.
✨Tip Number 3
Show off your customer care skills! Think of examples from your past roles where you've gone above and beyond for residents or clients. This will demonstrate your commitment to providing excellent service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Over 55's Housing - Complex Manager in West End
Some tips for your application 🫡
Know the Role: Before you start writing, make sure you really understand what the Over 55's Housing - Complex Manager role involves. Check out the job description and think about how your skills match up with what they're looking for. This will help you tailor your application to show you're the perfect fit!
Show Off Your Skills: When you're writing your application, highlight your customer care skills and any relevant experience in Facilities Management. Use examples from your past roles to demonstrate how you've successfully managed similar responsibilities. We want to see how you can bring your expertise to our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon that might confuse the reader. Remember, we want to see your personality shine through, so don’t be afraid to let your voice come across while keeping it professional!
Apply Through Our Website: Make sure you apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you can find more info about the role and our company culture there. Don’t miss out on this opportunity to join our award-winning team!
How to prepare for a job interview at Clarion Housing
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with the responsibilities of a Complex Manager in Over 55's Housing. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Care Skills
Since this role involves a lot of interaction with residents, be prepared to discuss your customer care experience. Think of specific examples where you've gone above and beyond to help someone, as this will demonstrate your commitment to providing excellent service.
✨Stay Calm Under Pressure
The job requires someone who can handle emergencies and stay calm. Be ready to share a situation where you had to manage a crisis or difficult situation effectively. This will highlight your ability to think on your feet and maintain composure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.