At a Glance
- Tasks: Provide expert welfare benefits advice and help maximise income for residents.
- Company: Join Clarion Housing Group, a leader in social housing with a commitment to diversity.
- Benefits: Competitive salary, hybrid working, and a supportive work environment.
- Other info: Embrace a culture of inclusivity and growth with excellent career development opportunities.
- Why this job: Make a real difference in people's lives while developing your career in a meaningful role.
- Qualifications: Experience in customer service and casework, ideally within social housing.
The predicted salary is between 35199 - 40855 £ per year.
Location: Hybrid/Penge, South London
Salary: London - £35,199 - £40,855 per annum / National - £33,618 - £38,958 per annum
Hours: 36 per week
Contract Type: Permanent
We're currently recruiting for a Welfare Benefits Advisor to provide a comprehensive welfare benefits advice and income maximisation service to Clarion customers. Working within Specialist Services, in a regional integrated sustainment and welfare benefits advisory team, you'll manage welfare benefit casework end to end with the aim of income maximisation and prevention of eviction.
Other key responsibilities include:
- Developing and maintaining positive relationships with internal staff across Clarion and external agencies such as Local Authorities and the Department of Work and Pensions to create an individual action plan with the objective of ensuring income maximisation and a successful sustained tenancy.
- Managing welfare benefit casework referred under the Advice and Support process by collating all necessary documentation to facilitate decision making in line with relevant policies, procedures, statutory or regulatory guidance and keep accurate, up to date records of actions taken to assist in case management and reporting requirements.
- Ensuring a high quality welfare benefit advisory service is delivered to residents.
- Managing the outcomes of your cases by keeping up to date records of all activities and outcomes of each case to enable accurate monthly performance reports and case reviews to be completed with your line manager.
The ideal candidate will show proven commitment to delivering excellent customer service and will come to us with demonstrable experience of providing advice to residents. You'll already have experience of effective case work as well as the ability to interpret and resolve complex benefit cases. Experience of working within a social housing environment would also be beneficial.
If you're a customer focused individual with a dedication to safeguarding residents, we want to hear from you now!
If this sounds like an opportunity for you, please review the full role profile and behaviours on our careers page before applying.
Salaries are just the starting point. Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more.
This is a hybrid role with a base location offered at our office in Penge. Candidates will be expected to work from the office at least one or twice a month and attend meetings as required.
If you live outside the M25, your salary will be based on your location and aligned to the National pay scale. This post is subject to Basic Criminal Record Check Clearance.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice.
Diversity and Inclusion: We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Welfare Benefits Advisor employer: Clarion Housing
At Clarion Housing Group, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and encourages personal growth. As a Welfare Benefits Advisor in our Penge office, you'll benefit from a competitive salary, flexible hybrid working arrangements, and opportunities for professional development while making a meaningful impact in the lives of our residents. Join us to be part of a dedicated team that prioritises customer service and community well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Welfare Benefits Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the welfare benefits sector, especially those at Clarion. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your casework skills. Think of real-life examples where you've maximised income or resolved complex cases. We want to hear your success stories!
✨Tip Number 3
Show your passion for customer service! During interviews, share how you've gone above and beyond for residents in the past. It’s all about demonstrating your commitment to making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the info you need about the role there.
We think you need these skills to ace Welfare Benefits Advisor
Some tips for your application 🫡
Know the Role:Before you start writing, make sure you really understand what a Welfare Benefits Advisor does. Check out the job description and think about how your experience aligns with the responsibilities. This will help you tailor your application to show us you're the perfect fit!
Showcase Your Experience:When you're writing your application, highlight your relevant experience in welfare benefits and casework. Use specific examples to demonstrate how you've helped others in similar situations. We want to see your commitment to excellent customer service shine through!
Be Clear and Concise:Keep your application clear and to the point. Avoid jargon and make sure your writing is easy to read. We appreciate straightforward communication, so make it easy for us to see why you’re the right candidate for the job!
Apply Through Our Website:Don’t forget to apply through our careers page! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Clarion Housing
✨Know Your Stuff
Make sure you brush up on welfare benefits and the specific services offered by Clarion. Familiarise yourself with key policies, procedures, and any recent changes in legislation that could impact your role. This will show that you're proactive and genuinely interested in the position.
✨Showcase Your Experience
Prepare to discuss your previous experience in casework and customer service. Think of specific examples where you've successfully managed complex benefit cases or helped residents maximise their income. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask questions about their experiences at Clarion and express your enthusiasm for working collaboratively with internal staff and external agencies. A positive attitude can go a long way!
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think about how you would approach a challenging case or a resident in distress. Demonstrating empathy and a solution-oriented mindset will highlight your suitability for the role.
