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- Tasks: Manage a vibrant community for residents over 55, ensuring their safety and comfort.
- Company: Award-winning Clarion Housing Group, dedicated to making a difference in people's lives.
- Benefits: Competitive salary, supportive benefits, and opportunities for personal growth.
- Other info: Flexible working environment with opportunities to cover various schemes across the region.
- Why this job: Make a real impact in the lives of residents while expanding your skills in housing management.
- Qualifications: Customer care skills, experience in facilities management, and good IT knowledge.
The predicted salary is between 25179 - 32203 £ per year.
Location: Leatherhead - Clements House
Salary: £25,179 - £32,203 per annum
Hours: 36 hours per week
Contract Type: Permanent
This is a great opportunity to join our team - Employer of the Year Housing Heroes Awards 2025.
We're looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55's Housing schemes. You'll be required to manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities.
As the first point of contact for our residents, you'll have excellent communication skills, and be capable of working with other internal teams to deliver services to residents so they can enjoy their homes and the wider facilities provided. You must be flexible, calm under pressure and able to deal with emergencies.
With excellent time management skills, you'll be able to organise and prioritise your own workload, whilst delivering excellent services to our customers. You'll preferably have previous experience in Facilities Management and have working knowledge and understanding of the housing/building management sector, with good IT skills on a range of systems to support this.
This is a fantastic opportunity to use your skills and experience to really make a difference to people's lives whilst expanding your skills and knowledge of the housing sector.
Closing Date: Wednesday 13th May 2026 at midnight. Applicants must be able to travel across the region as required. Although based at Clements House, applicants may need to cover other schemes in the area. This post is subject to Basic Criminal Record Check Clearance.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Over 55's Housing - Complex Manager in Surrey employer: Clarion Housing
Contact Detail:
Clarion Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Over 55's Housing - Complex Manager in Surrey
✨Tip Number 1
Get to know the company! Before your interview, take some time to explore Clarion's website. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer care and facilities management. Jot down your experiences and how they relate to the role – this will help you feel more confident when answering.
✨Tip Number 3
Show off your communication skills! During the interview, be sure to demonstrate your ability to communicate clearly and effectively. Remember, as the first point of contact for residents, your communication style is key!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Over 55's Housing - Complex Manager in Surrey
Some tips for your application 🫡
Read the Job Specs Carefully: Before you start your application, make sure to thoroughly read the job specs. We want to see that you understand what we're looking for and how your skills match up with the role.
Show Off Your Customer Care Skills: Since this role is all about providing a focused management service to our residents, highlight any relevant experience you have in customer care. We love seeing examples of how you've made a difference in previous roles!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that get straight to the heart of your experience and skills without unnecessary fluff.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re following the correct process. Plus, you can find more info about us and the benefits we offer there!
How to prepare for a job interview at Clarion Housing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities of a Complex Manager in Over 55's Housing, especially around customer care and facilities management. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As the first point of contact for residents, excellent communication is key. Prepare examples from your past experiences where you've successfully communicated with customers or managed conflicts. This will demonstrate your ability to handle the diverse needs of residents effectively.
✨Demonstrate Flexibility and Calmness
Given the nature of the role, it's important to convey your ability to stay calm under pressure. Think of situations where you've had to manage emergencies or unexpected challenges. Sharing these stories will highlight your problem-solving skills and adaptability.
✨Highlight Your IT Proficiency
Since good IT skills are essential for this position, be ready to discuss your experience with various systems. If you have specific software knowledge relevant to housing or facilities management, mention it. This shows that you can hit the ground running and support the team effectively.