At a Glance
- Tasks: Support residents with their tenancies and manage income collection.
- Company: Clarion Housing, dedicated to making a difference in people's lives.
- Benefits: Competitive salary, hybrid working, and opportunities for personal growth.
- Other info: Join a compassionate team focused on positive outcomes for residents.
- Why this job: Make a real impact by helping residents feel secure in their homes.
- Qualifications: Experience in customer account management and strong communication skills.
The predicted salary is between 33608 - 38958 £ per year.
Location: Hybrid/Leatherhead
Salary: £33,608 - £38,958 per annum
Hours: 36 per week
Contract Type: Permanent
Are you ready to step into a role where you can make a genuine difference in people's lives? As a Customer Accounts Specialist, you'll play a vital role in supporting Clarion Housing residents as they navigate their tenancies. Your work will help reduce arrears and maximise income collection, allowing residents to feel secure and supported in their homes.
You'll undertake tenant home visits to engage with customers, review individual circumstances, and provide appropriate advice and support. You'll take ownership of the entire income and arrears process, utilising the latest technology and the Microsoft Dynamics platform to create a seamless, customer-focused experience.
In this role, your compassionate communication skills will shine as you guide customers through their queries with clarity and understanding. Your ability to empathise and connect with others will be essential as you help them through challenging situations.
With experience in customer account management, ideally within social housing, you'll be prepared to handle various situations, including preparing court documentation when needed and negotiating positive outcomes under pressure. Your strong numeracy, literacy, and familiarity with CRM and housing management systems will ensure that you approach every interaction with professionalism.
Customer Accounts Specialist in Surrey employer: Clarion Housing
As a Customer Care & Quality Team Leader at our hybrid location in Islington, London or Manchester, you will thrive in a supportive work culture that prioritises employee development and well-being. We offer competitive salaries, flexible working arrangements, and numerous opportunities for professional growth, making us an excellent employer for those seeking a meaningful career in customer service leadership.
