At a Glance
- Tasks: Lead and unify our Dynamics 365 function for optimal performance and strategy.
- Company: Award-winning Clarion Housing Group, committed to innovation and community.
- Benefits: Competitive salary, car allowance, hybrid working, and a supportive work culture.
- Other info: Flexible working arrangements and opportunities for professional growth.
- Why this job: Shape the future of housing services while leading high-performing teams.
- Qualifications: Experience in senior leadership, team development, and strategic governance.
Location: Hybrid with flexible base locations across England
London: £103,847 to £123,318 per annum plus £5,000 car allowance
National: £91,695 to £108,889 per annum plus £5,000 car allowance
Hours: 36 hours per week
Contract Type: 12-month Fixed term contract
This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025.
We're establishing a new leadership position to oversee our Dynamics 365 function, and we're searching for the right person to join us as our Head of Dynamics. Dynamics is the platform that underpins how Clarion manages its finances, serves its customers, and looks after 140,000 homes. Finance and Operations, the full Customer Engagement suite, and Field Service all sit within it. Each is run by a capable team, but each naturally focuses on its own roadmap. Your job is to bring a single direction across the whole estate, so the platform evolves as one considered whole rather than three good parts.
This is a strategic leadership role, offered as a 12-month fixed-term contract with a clear mandate. The three teams work well individually. What's missing is a single point of leadership that sets a shared direction across the platform, so that decisions are made for the estate as a whole rather than one roadmap at a time. Your job is to provide that, and to lift the function to high-performing. You'll coach three team leaders, set a clear bar for what good looks like, and build the ways of working that keep the platform aligned. The decisions you make will shape how Clarion serves residents for years to come.
You'll own the strategy for the Dynamics estate, take a portfolio view of where it should invest, decide how it's governed and run, and hold the senior commercial relationships with Microsoft and our delivery partners. You'll be the senior point of accountability for the function's performance, reporting to the Director of Technology Solutions and Experience.
We're looking for someone who has:
- Led a sizeable function at Head of Service level or above, accountable for performance, delivery, and people across multiple teams.
- A real record of developing senior managers and building high-performing teams, with the coaching instinct to grow people alongside the discipline to set a clear bar.
- Designed and embedded the operating model and governance for a multi-team function, not just inherited and maintained one.
- The judgement to take a portfolio view of a complex estate, direct investment to where it delivers most, and hold specialist leaders to account for the decisions they make.
- Strong commercial judgement, including significant software licensing and the management of systems integrators or managed service partners.
If that sounds like the kind of challenge you've been looking for, we'd like to hear from you. With hybrid working, base locations across England and flexible working arrangements this could be the opportunity you've been looking for!
Please review the full role profile and Behaviours & Mandatory Accountabilities on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.
This is a hybrid role with a base location offered at one of our offices in England. Candidates will be expected to work from the office, when necessary, with travel to other Clarion offices, including London and Norwich, as required.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Head of Dynamics in Stoke-on-Trent employer: Clarion Housing
As a Customer Care & Quality Team Leader at our hybrid location in Islington, London or Manchester, you will thrive in a supportive work culture that prioritises employee development and well-being. We offer competitive salaries, flexible working arrangements, and numerous opportunities for professional growth, making us an excellent employer for those seeking a meaningful career in customer service leadership.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Dynamics in Stoke-on-Trent
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like Clarion Housing. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at Clarion Housing.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at Clarion Housing.
We think you need these skills to ace Head of Dynamics in Stoke-on-Trent
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Clarion Housing and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Clarion Housing
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Clarion Housing will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to Clarion Housing.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Clarion Housing.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Clarion Housing. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
