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- Tasks: Manage access and provide excellent customer care for residents in Over 55's Housing.
- Company: Award-winning Clarion Housing Group, dedicated to making a difference.
- Benefits: Competitive salary, supportive benefits, and opportunities for personal growth.
- Other info: Flexible working environment with opportunities to cover various schemes.
- Why this job: Make a real impact on residents' lives while expanding your skills in housing management.
- Qualifications: Customer care experience and good IT skills; facilities management knowledge preferred.
The predicted salary is between 25179 - 32203 £ per year.
Location: Leatherhead - Clements House
Salary: £25,179 - £32,203 per annum
Hours: 36 hours per week
Contract Type: Permanent
This is a great opportunity to join our team - Employer of the Year Housing Heroes Awards 2025.
We're looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55's Housing schemes.
You'll be required to manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities.
As the first point of contact for our residents, you'll have excellent communication skills, and be capable of working with other internal teams to deliver services to residents so they can enjoy their homes and the wider facilities provided.
You must be flexible, calm under pressure and able to deal with emergencies. With excellent time management skills, you'll be able to organise and prioritise your own workload, whilst delivering excellent services to our customers.
You'll preferably have previous experience in Facilities Management and have working knowledge and understanding of the housing/building management sector, with good IT skills on a range of systems to support this.
This is a fantastic opportunity to use your skills and experience to really make a difference to people's lives whilst expanding your skills and knowledge of the housing sector.
Applicants must be able to travel across the region as required. Although based at Clements House, applicants may need to cover other schemes in the area.
This post is subject to Basic Criminal Record Check Clearance.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Over 55's Housing - Concierge Manager employer: Clarion Housing
Contact Detail:
Clarion Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Over 55's Housing - Concierge Manager
✨Tip Number 1
Get to know the company! Before your interview, take some time to explore our website and understand what we do. This will help you tailor your responses and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer care skills and how you can manage access and security effectively.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've demonstrated excellent communication or problem-solving skills. We love hearing about real-life experiences that highlight your capabilities.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Over 55's Housing - Concierge Manager
Some tips for your application 🫡
Show Off Your Customer Care Skills: Make sure to highlight your customer care experience in your application. We want to see how you've made a difference for residents or clients in the past, so share specific examples that showcase your communication and problem-solving skills.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Concierge Manager role. Mention your understanding of facilities management and how it relates to the housing sector, as this will show us you’re genuinely interested in the position.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your skills and experiences stand out!
Check Out Our Website: Before you hit 'send', take a moment to review the full role profile on our website. This will give you a better understanding of what we’re looking for and help you align your application with our values and expectations.
How to prepare for a job interview at Clarion Housing
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Concierge Manager in Over 55's Housing. Familiarise yourself with the key aspects of the job, such as managing access to the building and ensuring security. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Customer Care Skills
As the first point of contact for residents, excellent communication and customer care skills are essential. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. This will highlight your ability to provide a focused management service and reassure the interviewers that you're the right fit.
✨Demonstrate Flexibility and Calmness
The role requires someone who can remain calm under pressure and deal with emergencies effectively. Think of situations where you've had to adapt quickly or manage a crisis. Sharing these experiences will show that you can handle the demands of the job and maintain a positive environment for residents.
✨Brush Up on IT Skills
Since good IT skills are mentioned in the job description, be prepared to discuss your experience with various systems. If you have specific software knowledge relevant to facilities management or housing, mention it. This will demonstrate your readiness to tackle the technical aspects of the role and support your team effectively.