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- Tasks: Manage a vibrant community for residents over 55, ensuring their safety and comfort.
- Company: Award-winning housing provider dedicated to making a difference in people's lives.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Join a supportive team with excellent career progression opportunities.
- Why this job: Make a real impact in the lives of residents while developing your skills in housing management.
- Qualifications: Customer care experience and good communication skills are essential.
The predicted salary is between 27706 - 35836 £ per year.
Location: Orpington - Tidebrook Court
Salary: £27,706 - £35,836 per annum pro rata
Hours: 18 hours per week - Wednesday - Friday
Contract Type: Permanent
This is a great opportunity to join our team - Employer of the Year Housing Heroes Awards 2025.
We're looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55's Housing schemes. You'll be required to manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities.
As the first point of contact for our residents, you'll have excellent communication skills, and be capable of working with other internal teams to deliver services to residents so they can enjoy their homes and the wider facilities provided. You must be flexible, calm under pressure and able to deal with emergencies.
With excellent time management skills, you'll be able to organise and prioritise your own workload, whilst delivering excellent services to our customers. You'll preferably have previous experience in Facilities Management and have working knowledge and understanding of the housing/building management sector, with good IT skills on a range of systems to support this.
This is a fantastic opportunity to use your skills and experience to really make a difference to people's lives whilst expanding your skills and knowledge of the housing sector.
Please review the full role profile and Behaviours & Mandatory Accountabilities on our website before applying.
Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.
Closing Date: Thursday 21st May 2026 at midnight. Applicants must be able to travel across the region as required. Although based at Tidebrook Court, applicants may need to cover other schemes in the area.
This post is subject to Basic Criminal Record Check Clearance. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Over 55's Housing - Complex Manager in Orpington employer: Clarion Housing
Contact Detail:
Clarion Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Over 55's Housing - Complex Manager in Orpington
✨Tip Number 1
Get to know the company! Before your interview, take a good look at Clarion's website. Familiarise yourself with their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in customer care and facilities management can make a difference in the lives of residents. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your communication skills! During the interview, be sure to listen carefully and respond thoughtfully. Use examples from your past experiences to demonstrate how you've handled emergencies or worked under pressure. This will highlight your ability to manage the complex needs of residents.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Over 55's Housing - Complex Manager in Orpington
Some tips for your application 🫡
Know the Role: Before you start writing, make sure you really understand what the Over 55's Housing - Complex Manager role involves. Check out the job description and think about how your skills match up with what we're looking for.
Show Off Your Skills: When you're putting together your application, highlight your customer care skills and any experience in Facilities Management. We want to see how you can bring your expertise to our team and make a difference for our residents.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you'd be a great fit for the role.
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you have all the latest info about the role and our company.
How to prepare for a job interview at Clarion Housing
✨Know Your Stuff
Before the interview, make sure you understand the role of a Complex Manager in Over 55's Housing. Familiarise yourself with the responsibilities mentioned in the job description, like managing access and ensuring security. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Communication Skills
As the first point of contact for residents, excellent communication is key. Prepare examples from your past experiences where you've successfully communicated with customers or managed conflicts. This will demonstrate your ability to handle the diverse needs of residents effectively.
✨Be Ready for Scenarios
Expect situational questions during the interview. Think about how you would handle emergencies or difficult situations with residents. Practising these scenarios can help you articulate your thought process and showcase your calmness under pressure.
✨Highlight Your Flexibility
The job requires flexibility and good time management. Be prepared to discuss how you've managed multiple tasks or adapted to changing circumstances in previous roles. This will show that you can prioritise effectively while delivering excellent service to residents.