Job Description
Location: Hybrid with flexible base locations across England
London: £103,847 to £123,318 per annum plus £5,000 car allowance
National: £91,695 to £108,889 per annum plus £5,000 car allowance
(in exceptional circumstances we would consider a salary of up to 10% above the top of the advertised range)
Hours: 36 hours per week
Contract Type: 12-month Fixed term contract
This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025
We're establishing a new leadership position to oversee our Dynamics 365 function , and we're searching for the right person to join us as our Head of Dynamics.
Dynamics is the platform that underpins how Clarion manages its finances, serves its customers, and looks after 140,000 homes. Finance and Operations, the full Customer Engagement suite, and Field Service all sit within it. Each is run by a capable team, but each naturally focuses on its own roadmap. Your job is to bring a single direction across the whole estate, so the platform evolves as one considered whole rather than three good parts.
This is a strategic leadership role, offered as a 12-month fixed-term contract with a clear mandate. The three teams work well individually. What's missing is a single point of leadership that sets a shared direction across the platform, so that decisions are made for the estate as a whole rather than one roadmap at a time. Your job is to provide that, and to lift the function to high-performing. You'll coach three team leaders, set a clear bar for what good looks like, and build the ways of working that keep the platform aligned. The decisions you make will shape how Clarion serves residents for years to come.
You'll own the strategy for the Dynamics estate, take a portfolio view of where it should invest, decide how it's governed and run, and hold the senior commercial relationships with Microsoft and our delivery partners. You'll be the senior point of accountability for the function's performance, reporting to the Director of Technology Solutions and Experience.
We're looking for someone who has:
- Led a sizeable function at Head of Service level or above, accountable for performance, delivery, and people across multiple teams.
- A real record of developing senior managers and building high-performing teams, with the coaching instinct to grow people alongside the discipline to set a clear bar.
- Designed and embedded the operating model and governance for a multi-team function, not just inherited and maintained one.
- The judgement to take a portfolio view of a complex estate, direct investment to where it delivers most, and hold specialist leaders to
Head of Dynamics in Nottingham employer: Clarion Housing
As a Customer Care & Quality Team Leader at our hybrid location in Islington, London or Manchester, you will thrive in a supportive work culture that prioritises employee development and well-being. We offer competitive salaries, flexible working arrangements, and numerous opportunities for professional growth, making us an excellent employer for those seeking a meaningful career in customer service leadership.
