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- Tasks: Manage a vibrant community for residents over 55, ensuring their safety and comfort.
- Company: Award-winning Clarion Housing Group, dedicated to making a difference in people's lives.
- Benefits: Competitive salary, flexible hours, and a supportive work environment.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
- Why this job: Make a real impact in the lives of residents while growing your skills in housing management.
- Qualifications: Customer care skills, experience in facilities management, and good IT knowledge.
The predicted salary is between 25179 - 32203 £ per year.
Location: Maingay House - Aylsham
Salary: £25,179 - £32,203 per annum
Hours: 36 hours per week - flexible options considered
Contract Type: Permanent
This is a great opportunity to join our team - Employer of the Year Housing Heroes Awards 2025.
We're looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55's Housing schemes. You'll be required to manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities.
As the first point of contact for our residents, you'll have excellent communication skills, and be capable of working with other internal teams to deliver services to residents so they can enjoy their homes and the wider facilities provided. You must be flexible, calm under pressure and able to deal with emergencies.
With excellent time management skills, you'll be able to organise and prioritise your own workload, whilst delivering excellent services to our customers. You'll preferably have previous experience in Facilities Management and have working knowledge and understanding of the housing/building management sector, with good IT skills on a range of systems to support this.
This is a fantastic opportunity to use your skills and experience to really make a difference to people's lives whilst expanding your skills and knowledge of the housing sector.
Closing Date: Monday 25th May 2026 at midnight. Applicants must be able to travel across the region and have access to a vehicle as you will also be covering a scheme in Cawston and will be expected to travel to our Norwich office at least once a month for meetings.
This post is subject to Basic Criminal Record Check Clearance. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Over 55's Housing - Complex Manager in Norwich employer: Clarion Housing
Contact Detail:
Clarion Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Over 55's Housing - Complex Manager in Norwich
✨Tip Number 1
Get to know the company! Before your interview, check out Clarion's website and social media. Understanding their values and culture will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer care and facilities management. Think of examples from your past experiences that highlight your skills and how you can make a difference in the lives of residents.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Over 55's Housing - Complex Manager in Norwich
Some tips for your application 🫡
Know the Role: Before you start writing, make sure you fully understand the job description. Familiarise yourself with the key responsibilities and skills required for the Complex Manager position. This will help us tailor your application to highlight how your experience aligns with what we're looking for.
Showcase Your Skills: When detailing your experience, focus on your customer care skills and any relevant facilities management experience. Use specific examples that demonstrate your ability to manage workloads, communicate effectively, and handle emergencies. We want to see how you can make a difference in our residents' lives!
Be Yourself: Let your personality shine through in your application! We value authenticity, so don’t be afraid to show us who you are. Share your passion for helping others and why you’re excited about this opportunity at Clarion Housing Group.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you have access to all the information about the role and our company. Plus, you can check out our video introduction to get a better feel for the team!
How to prepare for a job interview at Clarion Housing
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with the responsibilities of a Complex Manager in Over 55's Housing. This includes knowing about customer care, facilities management, and the specific needs of residents. It’ll show that you’re genuinely interested and prepared.
✨Showcase Your Communication Skills
As the first point of contact for residents, your communication skills are key. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. Think about times when you’ve had to manage emergencies or coordinate with different teams.
✨Demonstrate Flexibility and Calmness
The job requires someone who can stay calm under pressure. Be ready to discuss scenarios where you’ve had to adapt quickly or handle stressful situations. Highlight your time management skills and how you prioritise tasks to ensure excellent service delivery.
✨Research the Company Culture
Understanding the company’s values and culture is crucial. Since Clarion has been recognised as Employer of the Year, think about what that means in terms of employee support and community engagement. Bring this knowledge into your conversation to show you’re a good fit for their team.