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- Tasks: Lead a team of Home Ownership Specialists to deliver exceptional services to customers.
- Company: Join Clarion Housing Group, a leader in the housing sector with a commitment to diversity.
- Benefits: Enjoy a competitive salary, flexible working, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in housing or regulated environments with strong customer service focus.
- Other info: Flexible hybrid working with opportunities for professional growth and development.
Location: Hybrid/Reed House, Norwich
Salary: £39,110 - £45,643 per annum pro rata
Hours: Part-time 15 hours per week
Contract Type: Permanent
We are seeking a dynamic and experienced Team Leader to lead a high-performing team of Home Ownership Specialists and provide fast, efficient, and fully compliant services to Clarion customers. In this role, you will set the pace by providing clear direction, strategic planning, and confident leadership, ensuring that every case is handled with care, accuracy, and impact.
As Team Leader, you will be the bridge between your team and a wide range of colleagues and partners, keeping communication smooth and making sure cases progress quickly and cost-effectively. Your team will be champions for our Homeowners, listening to what they need, making sure they feel supported, and ensuring all leasehold and homeownership transactions are handled promptly and professionally.
To thrive in this role, you will bring solid leasehold knowledge, experience working in a regulated environment, and a confident, practical approach to making things happen. We are looking for a confident leader with experience in Housing Associations or similar sectors who combines strategic thinking with a strong customer focus. You should offer insight into the homeownership market, a solid understanding of leasehold account management, and a clear vision for creating value for both customers and the business.
A positive, professional attitude is essential, particularly when guiding teams through change, along with excellent communication skills and the ability to engage diverse stakeholders. If you are driven by a commitment to exceptional customer service and possess expertise in leasehold and asset management, we would love to hear from you.
You will be working Thursdays and Fridays as part of a job share, totalling 15 hours per week. You will have the flexibility to work from home, with one required day in the office each week. If this sounds like an opportunity for you, please review the full role profile before applying.
Salaries are just the starting point. Here at Clarion, we are dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more.
At Clarion Housing Group, we support the responsible use of AI.
Closing Date: Wednesday 17th December 2025 at midnight. Interviews will be held at our Reed House office in Norwich on Tuesday 6th January 2026. As part of the assessment process, candidates will be asked to prepare and deliver a presentation; details will be provided to you ahead of your interview.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice.
Diversity and Inclusion
We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We are committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Home Ownership Team Leader in Norwich employer: Clarion Housing
Contact Detail:
Clarion Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Ownership Team Leader in Norwich
✨Tip Number 1
Get to know the company inside out! Research Clarion Housing Group, their values, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your presentation skills! Since you'll need to deliver a presentation during the interview, rehearse it multiple times. Make sure you can confidently convey your ideas and engage your audience – this is your chance to shine!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and expectations. They might even share tips that could give you an edge in the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about the opportunity. Don’t miss out on this chance to join a fantastic team!
We think you need these skills to ace Home Ownership Team Leader in Norwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in leasehold and asset management. We want to see how your skills align with the role of Team Leader, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Style: As a Team Leader, your leadership approach is key. Use your written application to demonstrate how you’ve successfully led teams in the past, focusing on your communication skills and ability to engage diverse stakeholders. We love a confident leader!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. Highlight your strategic thinking and customer focus without overcomplicating things.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Clarion Housing
✨Know Your Stuff
Make sure you brush up on your leasehold knowledge and the homeownership market. Familiarise yourself with the latest trends and regulations in the sector, as this will show that you're not just a leader but also an expert in your field.
✨Prepare for the Presentation
Since you'll be asked to deliver a presentation during the interview, take this seriously! Structure it well, keep it engaging, and make sure it highlights your strategic thinking and customer focus. Practise in front of friends or family to get comfortable.
✨Showcase Your Leadership Style
Be ready to discuss your leadership approach and how you’ve successfully guided teams through change. Use specific examples from your past experiences to illustrate your ability to communicate effectively and engage diverse stakeholders.
✨Emphasise Customer Service
Clarion is all about exceptional customer service, so be prepared to share how you've prioritised customer needs in your previous roles. Highlight any initiatives you've led that improved customer satisfaction or streamlined processes.
