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- Tasks: Deliver exceptional customer service and manage home ownership processes for a positive experience.
- Company: Join Clarion Housing Group, a leader in homeownership support.
- Benefits: Competitive salary, hybrid work, and lifestyle benefits.
- Other info: Dynamic team environment with opportunities for professional development.
- Why this job: Make a real difference in people's homeownership journeys while growing your career.
- Qualifications: Experience in housing or property management and strong communication skills required.
The predicted salary is between 33239 - 38514 £ per year.
Location: Hybrid/Reed House, Norwich
Salary: £33,239 - £38,514 per annum
Hours: 36 per week
Contract Type: 1x Permanent and 1x Fixed Term Contract until January 2027
Within our Home Ownership Directorate, we are committed to delivering an outstanding customer experience at every stage of the homeownership journey, from first enquiry through to move-in and beyond. We are now seeking a Home Ownership Specialist to join our friendly and dedicated team in Norwich.
As part of the team, you will play a key role in delivering a compliant, customer-focused service to our homeowners and leaseholders. You will manage a range of home ownership processes, ensuring a smooth, efficient, and positive experience for our customers.
Customer service is central to this role. You will bring a proven track record of delivering high-quality service, along with strong communication skills and the ability to handle complex or sensitive enquiries with confidence. Working collaboratively with internal colleagues and external stakeholders, you will help deliver outcomes that make a real difference.
You will also demonstrate a good understanding of the wider home ownership sector. A background in housing or property management is essential, alongside proficiency in MS Office and a solid standard of education and experience in leasehold management and legislation is highly desirable.
Key requirements:- Proven experience in housing or property management
- Strong knowledge of leasehold management and relevant legislation
- Excellent customer service and communication skills
- Ability to manage challenging situations with professionalism and confidence
- Proficiency in MS Office packages
- Strong organisational skills and attention to detail
- A proactive, adaptable approach with the ability to work collaboratively
- Confidence working cross-functionally with internal teams and external partners
- Self-motivated, with a strong sense of ownership and customer focus
Candidates should have experience in leasehold management, be confident in reviewing and interpreting leases, and have an awareness of Section 20 and QLTA consultations and the relevant legislation for this delivery area. We are also looking for candidates who can help lead on our permission requests from our homeowners, including subletting and major alterations.
This is an excellent opportunity to join us and play a key role in delivering an exceptional homeownership experience for our customers.
If this sounds like an opportunity for you, then please review the full role profile and behaviours before applying.
Salaries are just the starting point. Here at Clarion, we are dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.
Closing Date: Friday 8th May 2026 at midnight. Interviews will be held week commencing 18th May 2026.
This is a hybrid role with a base location at our office in Norwich. Candidates will be expected to work from the office at least 4 days a week during the training period, then 1-2 days a week after.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
This vacancy may close without notice.
Financial Promotions Specialist in Norwich employer: Clarion Housing
Contact Detail:
Clarion Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Promotions Specialist in Norwich
✨Tip Number 1
Get to know the company inside out! Before your interview, spend some time on our website. Understand our mission, values, and the services we offer. This will help you tailor your answers and show us that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and housing management. Think about your past experiences and how they relate to the role. We want to hear about your successes and how you've handled challenges in the past.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your responses. Remember, this role is all about delivering a top-notch customer experience, so demonstrate your ability to communicate effectively and handle sensitive situations with confidence.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us that you’re proactive and appreciate the opportunity. Plus, it’s a great chance to reiterate your enthusiasm for the role and why you’d be a perfect fit for our team.
We think you need these skills to ace Financial Promotions Specialist in Norwich
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you understand the role and the company. Dive into the job description and our website to get a feel for what we’re all about. This will help you tailor your application and show us you’re genuinely interested.
Show Off Your Skills: Highlight your experience in housing or property management, especially anything related to leasehold management. Use specific examples to demonstrate your customer service skills and how you've handled tricky situations in the past. We love seeing real-life applications of your skills!
Keep It Professional Yet Personal: While we want to see your professional side, don’t be afraid to let your personality shine through. Write in a friendly tone that reflects who you are, but keep it professional. We’re looking for someone who can connect with our customers, so show us you can do that in your application!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you can check out more about us and the benefits we offer while you’re there!
How to prepare for a job interview at Clarion Housing
✨Know Your Stuff
Make sure you brush up on your knowledge of leasehold management and relevant legislation. Familiarise yourself with Section 20 and QLTA consultations, as these are crucial for the role. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about challenging situations you've handled and how you maintained professionalism. This will demonstrate your ability to manage sensitive enquiries effectively.
✨Be Ready to Collaborate
Since this role involves working cross-functionally, think of instances where you've successfully collaborated with internal teams or external partners. Highlight your communication skills and how you can contribute to a team environment, as this is key to delivering a great customer experience.
✨Organisational Skills Matter
Bring along any tools or methods you use to stay organised and detail-oriented. Discuss how you manage your workload and ensure nothing slips through the cracks. This will reassure the interviewers that you can handle the various processes involved in home ownership efficiently.