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- Tasks: Deliver exceptional customer service and manage home ownership processes for a positive homeowner experience.
- Company: Join Clarion Housing Group, a leader in the home ownership sector.
- Benefits: Competitive salary, hybrid working, and a supportive work environment.
- Other info: Dynamic team with opportunities for professional growth and development.
- Why this job: Make a real difference in people's lives through home ownership support.
- Qualifications: Experience in housing or property management and strong communication skills required.
The predicted salary is between 33239 - 38514 £ per year.
Location: Hybrid/Reed House, Norwich
Salary: £33,239 - £38,514 per annum
Hours: 36 per week
Contract Type: 1x Permanent and 1x Fixed Term Contract until January 2027
Within our Home Ownership Directorate, we are committed to delivering an outstanding customer experience at every stage of the homeownership journey, from first enquiry through to move-in and beyond. As part of the team, you'll play a key role in delivering a compliant, customer-focused service to our homeowners and leaseholders. You'll manage a range of home ownership processes, ensuring a smooth, efficient, and positive experience for our customers.
Customer service is central to this role. You'll bring a proven track record of delivering high-quality service, along with strong communication skills and the ability to handle complex or sensitive enquiries with confidence. Working collaboratively with internal colleagues and external stakeholders, you'll help deliver outcomes that make a real difference.
You'll also demonstrate a good understanding of the wider home ownership sector. A background in housing or property management is essential, alongside proficiency in MS Office and a solid standard of education and experience in leasehold management and legislation is highly desirable.
Key requirements:- Proven experience in housing or property management
- Strong knowledge of leasehold management and relevant legislation
- Excellent customer service and communication skills
- Ability to manage challenging situations with professionalism and confidence
- Proficiency in MS Office packages
- Strong organisational skills and attention to detail
- A proactive, adaptable approach with the ability to work collaboratively
- Confidence working cross-functionally with internal teams and external partners
- Self-motivated, with a strong sense of ownership and customer focus
Candidates should have experience in leasehold management, be confident in reviewing and interpreting leases, and have an awareness of Section 20 and QLTA consultations and the relevant legislation for this delivery area. We are also looking for candidates who can help lead on our permission requests from our homeowners, including subletting and major alterations.
This is an excellent opportunity to join us and play a key role in delivering an exceptional homeownership experience for our customers.
If this sounds like an opportunity for you, then please review the full role profile and behaviours before applying.
Closing Date: Friday 8th May 2026 at midnight. Interviews will be held week commencing 18th May 2026.
This is a hybrid role with a base location at our office in Norwich. Candidates will be expected to work from the office at least 4 days a week during the training period, then 1-2 days a week after.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
This vacancy may close without notice.
Financial Inclusion Specialist in Norwich employer: Clarion Housing
Contact Detail:
Clarion Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Inclusion Specialist in Norwich
✨Tip Number 1
Get to know the company inside out! Before your interview, spend some time on our website. Understand our mission, values, and the specifics of the Financial Inclusion Specialist role. This will help you tailor your answers and show us you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and housing management. Think about your past experiences and how they relate to the role. We want to hear real examples of how you've handled challenging situations.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your responses. Remember, this role is all about delivering a top-notch customer experience, so demonstrate your ability to communicate effectively with us.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us that you’re proactive and appreciate the opportunity. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Financial Inclusion Specialist in Norwich
Some tips for your application 🫡
Know the Role: Before you start writing, make sure you really understand what the Financial Inclusion Specialist role is all about. Dive into the job description and highlight key responsibilities and skills that resonate with your experience. This will help you tailor your application to show us you're the perfect fit!
Showcase Your Experience: When detailing your experience, focus on your background in housing or property management. Use specific examples that demonstrate your customer service skills and how you've handled complex situations. We want to see how your past roles have prepared you for this position!
Be Clear and Concise: Keep your application clear and to the point. Avoid jargon and ensure your writing is easy to read. We appreciate a well-structured application that highlights your strengths without unnecessary fluff. Remember, clarity is key!
Apply Through Our Website: Once you’ve polished your application, head over to our website to submit it. Applying directly through our site ensures your application gets to the right people. Plus, you can explore more about us and the benefits we offer while you're there!
How to prepare for a job interview at Clarion Housing
✨Know Your Stuff
Make sure you brush up on your knowledge of leasehold management and relevant legislation. Familiarise yourself with Section 20 and QLTA consultations, as these are crucial for the role. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about challenging situations you've handled and how you managed to keep things professional and positive. This will demonstrate your ability to provide a compliant, customer-focused service.
✨Practice Your Communication
Since strong communication skills are key for this role, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family, focusing on how you would explain complex issues in a simple way. This will help you feel more confident during the actual interview.
✨Be Ready to Collaborate
This role involves working with various internal teams and external partners, so be prepared to discuss how you’ve successfully collaborated in the past. Think of specific examples where teamwork led to positive outcomes, and be ready to share those stories during your interview.