At a Glance
- Tasks: Manage incoming and outgoing post, ensuring documents are processed correctly.
- Company: Join Clarion Housing, awarded Employer of the Year 2025!
- Benefits: Competitive salary, supportive benefits, and a focus on work-life balance.
- Other info: Great career growth opportunities in a positive and adaptable environment.
- Why this job: Be part of a dynamic team making a real difference in housing.
- Qualifications: Experience in administration, strong organisational skills, and knowledge of GDPR.
The predicted salary is between 25180 - 30492 £ per year.
Location: Norwich, office based
Salary: £25,180 to £30,492 per annum pro rata
Hours: 36 hours per week
Contract Type: Permanent
This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025.
We're looking for an EDM Administrator to join our team based in Norwich, managing all the incoming and outgoing post for Clarion Housing. You'll receive, sort and distribute all incoming documents to the appropriate teams; create, complete, and attach business processes to scanned documents ensuring they enter the correct business queue at the correct stage within our CRM system, always ensuring that Clarion's policies and procedures are adhered to in respect of GDPR and document retention.
Experienced in handling confidential information and with a good understanding of GDPR legislation, you'll identify and forward copy tenancy agreements to our customers and validate Housing Benefit status from notifications received, accessing the organisation's finance system to ensure the customer's details are correct and up to date.
Proficient with Microsoft Office and document control software and with proven organisational, planning and time management skills, you'll have experience of working in an administrative setting, in busy, pressurised environments. Adaptable to change, proactive and positive, and excellent communication skills are vital. Experience using electronic document management systems would be an advantage, but it is not essential.
If this sounds like an opportunity for you then apply now! Please review the full role profile on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.
Closing Date: Sunday 16th August 2026 at midnight.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice.
EDM Administrator in Norfolk employer: Clarion Housing
As a Customer Care & Quality Team Leader at our hybrid location in Islington, London or Manchester, you will thrive in a supportive work culture that prioritises employee development and well-being. We offer competitive salaries, flexible working arrangements, and numerous opportunities for professional growth, making us an excellent employer for those seeking a meaningful career in customer service leadership.
