At a Glance
- Tasks: Manage home ownership processes and deliver outstanding customer service.
- Company: Join Clarion Housing Group, a leader in social housing.
- Benefits: Competitive salary, hybrid work model, and a supportive team environment.
- Other info: Diverse workplace committed to inclusion and personal growth.
- Why this job: Make a real difference in people's lives through home ownership support.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 32022 - 37104 £ per year.
Location: Hybrid/Reed House, Norwich
Salary: £32,022 - £37,104 per annum
Hours: 36 per week
Contract Type: Permanent
Are you looking for a varied and customer-focused role in Social Housing? If so, we could have just the right opportunity for you!
Are you an experienced housing professional with a passion for delivering outstanding customer service? We're looking for two Home Ownership Specialists to join our friendly and dedicated team in Norwich.
As part of our Home Ownership Team, you'll play a vital role in delivering a compliant, customer-focused service to our homeowners. You'll be responsible for managing a variety of home ownership processes, coordinating cases, working with colleagues across the business and other stakeholders, and ensuring a smooth and efficient experience for Clarion customers.
Candidates should have experience in leasehold management, be confident in reviewing and interpreting leases, and have an awareness of Section 20 and QLTA consultations and the relevant legislation for this delivery area. We are also looking for candidates who can help lead on our permission requests from our homeowners, including subletting and major alterations.
Customer service is key in this role, and we'd love to hear from you if you have a strong track record in delivering high-quality service and first-rate communication skills. You need to be able to adapt well and be confident in dealing with difficult situations. You'll work closely with both internal colleagues and external stakeholders to deliver results that truly make a difference.
We're especially keen to hear from individuals with a strategic mindset and a strong awareness of the broader issues impacting the home ownership sector. In terms of experience, a housing or property management background is essential, along with GCSE Maths and English Grade C or equivalent and proficiency in MS Office packages.
We're looking for someone with expertise in leasehold management and legislation, and if you're passionate about making a positive impact and thriving in a dynamic, customer-led environment, we'd love to hear from you.
This is a hybrid role with a base location at our office in Norwich. Candidates will be expected to work from the office at least 4 days a week during the training period, then 1-2 days a week after.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Diversity and Inclusion: We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Locations
Home Ownership Specialist in Norfolk, Norwich employer: Clarion Housing
At Clarion Housing Group, we pride ourselves on being an Employer of the Year, offering a dynamic and supportive work culture that fosters creativity and collaboration. With a strong focus on employee growth, we provide ample opportunities for professional development and a competitive benefits package, including a generous car allowance and flexible working options. Our Manchester base location allows for a vibrant urban experience while contributing to meaningful projects that make a real impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Home Ownership Specialist in Norfolk, Norwich
✨Tip Number 1
Get to know the company inside out! Research Clarion Housing Group, their values, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience in leasehold management and customer service can shine through. Use the STAR method (Situation, Task, Action, Result) to structure your answers and keep it relevant.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Home Ownership Specialist position.
We think you need these skills to ace Home Ownership Specialist in Norfolk, Norwich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Home Ownership Specialist role. Highlight your experience in leasehold management and customer service, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Your Communication Skills:Since this role is all about delivering outstanding customer service, don’t forget to demonstrate your communication skills in your application. Use clear and concise language, and maybe share an example of a time you handled a tricky situation with a customer.
Highlight Relevant Experience:Be sure to mention any relevant experience you have in housing or property management. If you've dealt with Section 20 consultations or permission requests before, let us know! This will show us that you’re ready to hit the ground running.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Clarion Housing
✨Know Your Stuff
Make sure you brush up on your knowledge of leasehold management and relevant legislation like Section 20 and QLTA consultations. Being able to discuss these topics confidently will show that you're serious about the role and understand the complexities involved.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered outstanding customer service. Think about challenging situations you've faced and how you resolved them, as this will demonstrate your ability to handle difficult scenarios effectively.
✨Be Ready to Discuss Strategy
Since they're looking for someone with a strategic mindset, think about broader issues impacting the home ownership sector. Be prepared to share your thoughts on these topics and how you can contribute to the team's goals.
✨Practice Your Communication
Strong communication skills are key in this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable discussing your qualifications and experiences.
