At a Glance
- Tasks: Deliver exceptional customer service and create memorable home experiences for new homeowners.
- Company: Join Clarion Housing Group, a leader in creating inclusive communities.
- Benefits: Competitive salary, flexible working, and a supportive environment for personal growth.
- Other info: Home-based role with travel opportunities and a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives by helping them settle into their new homes.
- Qualifications: Experience in customer service and knowledge of new build homes is essential.
The predicted salary is between 34869 - 43586 £ per year.
Location: Home Based Bristol/Plymouth covering the South West region and Home Based East covering the East and Central regions.
Salary: National - £34,869 - £43,586 / London - £37,854 - £47,319 per annum
Hours: 36 per week
Contract Type: x1 Permanent (East region) and x1 15 Month Fixed Term Contract (South West region)
We're looking for two Customer Home Experience Executives to ensure our customers receive the very best service and experience at each touch point of their journey with us from completion on the purchase of their new home. This is a great opportunity to provide excellent customer service when delivering Home Demonstrations and a memorable, welcoming experience when handing over keys to the customer's new home.
We'll look to you to provide a best-in-class Customer Service to Shared Owners and Market Sales Purchasers when they have completed the sale on their new home and represent your customer requirements when taking acceptance of their homes. You'll make sure homes meet the highest standards and deliver outstanding Home Demonstrations to Shared Owners and Market Sales Purchasers so they can understand their new home, and you'll be responsible for creating high quality Home User Guides for each new home.
You'll be required to provide an excellent customer experience whilst settling a customer into their new home and professionally and courteously resolve any issues they may have, ensuring their experience of key collection, handover and their first few months in their new home enjoyable and memorable.
We're looking for someone with experience providing customer service support to customers purchasing new build homes, ensuring they receive clear communication and assistance throughout their journey. You'll be experienced in carrying out snagging inspections and defect management in line with National House Building Council (NHBC) standards and have knowledge of other warranty providers within the housing industry.
A strong track record of delivering high levels of customer satisfaction by responding efficiently to customer needs and resolving issues professionally is also essential. We're looking for someone passionate about driving excellent customer service and creating positive customer experiences at every stage of the process.
In addition, you'll be proficient in Microsoft Office packages, including Word, Excel, and PowerPoint, and confident using CRM systems to manage customer information, track communications, and support efficient workflow management.
If you've delivered excellent customer service in a fast paced, customer focused organisation and are able to deal with multiple priorities then get in touch today!
If this sounds like an opportunity for you, please review the full role profile and behaviours on our careers page before applying.
Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more.
This is a home-based role with regular travel across the South, East and Central regions. You'll be required to work from the office one day per week, but this is dependent on site work requirements.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Diversity and Inclusion: We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Customer Home Experience Executive x2 in Newport employer: Clarion Housing
At Clarion Housing Group, we pride ourselves on being an exceptional employer that values diversity and inclusion, ensuring every employee feels valued and empowered to reach their full potential. With a strong commitment to employee growth, we offer competitive salaries, comprehensive benefits, and a supportive work culture that prioritises work-life balance, making this home-based role in the South West and East regions not only rewarding but also flexible and accommodating for our team members.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Home Experience Executive x2 in Newport
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into their website and social media. Understand their values, mission, and recent projects. This will help you tailor your answers and show you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your experience aligns with the role of Customer Home Experience Executive. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your customer service skills! Think of specific examples from your past roles where you went above and beyond for a customer. Highlighting these experiences will demonstrate your passion for delivering excellent service, which is key for this position.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Home Experience Executive x2 in Newport
Some tips for your application 🫡
Read the Job Description Carefully:Before you start writing your application, take a good look at the job description. We want to see how your experience aligns with what we're looking for, so make sure you highlight relevant skills and experiences that match the role.
Show Off Your Customer Service Skills:Since this role is all about providing top-notch customer service, don’t hold back! Share specific examples of how you've gone above and beyond for customers in the past. We love hearing about those memorable moments!
Be Clear and Concise:When you're putting together your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point without fluff.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the info you need about the role and our company there!
How to prepare for a job interview at Clarion Housing
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience, especially in the housing sector. Be ready to share specific examples of how you've handled customer queries or issues, particularly around new build homes. This will show that you understand the role and can deliver the best experience for customers.
✨Familiarise Yourself with NHBC Standards
Since snagging inspections and defect management are key parts of this role, it’s crucial to know your NHBC standards inside out. Prepare to discuss how you’ve applied these standards in previous roles, and maybe even think about a time when you had to resolve a defect issue effectively.
✨Show Off Your Tech Skills
This job requires proficiency in Microsoft Office and CRM systems. Be prepared to talk about your experience with these tools, perhaps by sharing how you’ve used them to manage customer information or improve workflow. A little demonstration of your tech-savviness can go a long way!
✨Prepare Questions About the Role
Interviews are a two-way street, so come armed with questions! Ask about the team dynamics, what a typical day looks like, or how success is measured in this role. This shows your genuine interest and helps you gauge if the company is the right fit for you.
