At a Glance
- Tasks: Lead a dynamic team to enhance customer journeys and achieve key performance goals.
- Company: Join Clarion, a forward-thinking company committed to diversity and inclusion.
- Benefits: Competitive salary, hybrid working, and a supportive environment for personal growth.
- Other info: Exciting career development opportunities in a fast-paced, collaborative setting.
- Why this job: Make a real impact by guiding customers to their dream homes while leading an inspiring team.
- Qualifications: Experience in leadership or operational roles with a passion for customer service.
The predicted salary is between 37854 - 47319 £ per year.
Location: Hybrid/London, NW1
Salary: London - £37,854 - £47,319 per annum / National - £34,869 - £43,586 per annum
Hours: 36 per week
Contract Type: Permanent
Do you have the abilities to lead, inspire and make a real difference to a customers journey? We're looking for an experienced New Homes Advice Team Leader to join our team and play a key role in delivering an outstanding customer experience.
You'll provide leadership, resource planning and operational support to our New Homes Advice Executives, helping the team achieve its KPIs, SLAs and customer satisfaction goals. You'll quality check calls, monitor performance, identify opportunities to improve and work closely with the New Homes Advice Manager to deliver departmental objectives.
You'll identify the products and services that best meet customers' needs, using your expertise to recommend suitable housing options, clearly explain the choices available, and encourage customers to book a viewing of their preferred property.
We're looking for someone who:
- Has experience as a Team Leader or has excelled in an operational role, with clear leadership potential.
- Understands omnichannel customer service and what great customer journeys look like.
- Is confident using Microsoft Office, Dynamics 365 and telephony systems.
- Has experience supporting colleagues through change, with the ability to adapt, motivate and bring people with them.
- Is organised, customer-focused and passionate about delivering a swift, informative and positive service.
If you're a natural leader who thrives in a fast-paced environment and wants to help a team and its customers succeed, we'd love to hear from you.
Before applying, please take a moment to read the full role profile and behaviours to ensure your skills, experience and capabilities align with the requirements of the role.
Salaries are just the starting point. Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more.
Closing Date: Tuesday 17th November 2026 at midnight. Act now - apply today! This vacancy may close early without notice.
We do not use AI as part of our shortlisting process. All applications are reviewed by the hiring manager and a second colleague to ensure each application is considered fairly and carefully. Please ensure that your CV and responses to the competency-based questions are written in your own words and reflect your personal experience and skills. The use of AI to generate or write these responses is not permitted, and fully AI-generated content will not be accepted.
This is a hybrid role with a base location at our office in Camden. Candidates will be expected to work from the office once a month, subject to change depending on business needs. If you live outside the M25, your salary will be based on your location and aligned to the National pay scale. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Diversity and Inclusion: We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
New Homes Advice Team Leader employer: Clarion Housing
At Clarion Housing Group, we pride ourselves on being an Employer of the Year, offering a dynamic and supportive work culture that fosters creativity and collaboration. With a strong focus on employee growth, we provide ample opportunities for professional development and a competitive benefits package, including a generous car allowance and flexible working options. Our Manchester base location allows for a vibrant urban experience while contributing to meaningful projects that make a real impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land New Homes Advice Team Leader
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Clarion Housing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Clarion Housing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace New Homes Advice Team Leader
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Clarion Housing:Your cover letter is your chance to shine! Tell us why you want to work at Clarion Housing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Clarion Housing!
How to prepare for a job interview at Clarion Housing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
