At a Glance
- Tasks: Manage Over 55's Housing schemes and ensure a secure, welcoming environment for residents.
- Company: Award-winning Clarion Housing Group dedicated to making a difference.
- Benefits: Competitive salary, flexible hours, and supportive benefits for your lifestyle.
- Other info: Join a dynamic team with opportunities for career development and community engagement.
- Why this job: Make a real impact in people's lives while growing your skills in housing management.
- Qualifications: Customer care skills, experience in facilities management, and good IT knowledge.
The predicted salary is between 25179 - 32203 £ per year.
Location: Broadfield Close - Hertfordshire
Salary: £25,179 - £32,203 per annum pro rata
Hours: 36 hours per week - flexible options considered
Contract Type: 6 month fixed term contract
This is a great opportunity to join our team - Employer of the Year Housing Heroes Awards 2025.
We're looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55's Housing schemes. You'll be required to manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities.
As the first point of contact for our residents, you'll have excellent communication skills, and be capable of working with other internal teams to deliver services to residents so they can enjoy their homes and the wider facilities provided. You must be flexible, calm under pressure and able to deal with emergencies.
With excellent time management skills, you'll be able to organise and prioritise your own workload, whilst delivering excellent services to our customers. You'll preferably have previous experience in Facilities Management and have working knowledge and understanding of the housing/building management sector, with good IT skills on a range of systems to support this.
This is a fantastic opportunity to use your skills and experience to really make a difference to people's lives whilst expanding your skills and knowledge of the housing sector.
Closing Date: Thursday 14th May 2026 at midnight. Applicants must be able to travel across the region as required. Although based at Broadfield Close and Ferndale in Much Hadham, applicants may need to cover other schemes in the area.
This post is subject to Basic Criminal Record Check Clearance. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Over 55's Housing - Complex Manager in Much Hadham employer: Clarion Housing
At Clarion Housing Group, we pride ourselves on being an Employer of the Year, offering a dynamic and supportive work culture that fosters creativity and collaboration. With a strong focus on employee growth, we provide ample opportunities for professional development and a competitive benefits package, including a generous car allowance and flexible working options. Our Manchester base location allows for a vibrant urban experience while contributing to meaningful projects that make a real impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Over 55's Housing - Complex Manager in Much Hadham
✨Tip Number 1
Get to know the company! Before your interview, take some time to explore our website and understand what we do. This will help you tailor your answers and show that you're genuinely interested in joining our team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer care skills and how you can manage emergencies calmly – these are key for the Complex Manager role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Over 55's Housing - Complex Manager in Much Hadham
Some tips for your application 🫡
Read the Job Description Carefully:Before you start writing your application, take a good look at the job description. We want to see how your skills and experience match what we're looking for, so make sure you highlight those in your application!
Show Off Your Customer Care Skills:Since this role is all about providing excellent service to our residents, don’t forget to showcase your customer care skills. Share examples of how you've made a difference in previous roles – we love hearing about real-life experiences!
Be Clear and Concise:When you're writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to get your message across – we’re all about clarity!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll find all the info you need about us and the role there. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Clarion Housing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities of a Complex Manager in Over 55's Housing, especially around customer care and facilities management. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As the first point of contact for residents, excellent communication is key. Prepare examples from your past experiences where you've effectively communicated with customers or managed conflicts. This will demonstrate your ability to handle the diverse needs of residents and work collaboratively with internal teams.
✨Demonstrate Flexibility and Calmness
Given the nature of the role, it's important to convey your ability to stay calm under pressure. Think of situations where you've had to manage emergencies or unexpected challenges. Sharing these stories will highlight your problem-solving skills and adaptability, which are crucial for this position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This not only shows your interest but also helps you assess if the company is the right fit for you.
