At a Glance
- Tasks: Deliver exceptional customer service and create memorable home experiences for new homeowners.
- Company: Join Clarion Housing Group, a leader in creating positive customer journeys.
- Benefits: Competitive salary, flexible working, and a supportive work environment.
- Other info: Embrace diversity and inclusion in a dynamic, home-based role with travel opportunities.
- Why this job: Make a real difference in people's lives by helping them settle into their new homes.
- Qualifications: Experience in customer service and knowledge of new build homes is essential.
The predicted salary is between 34869 - 43586 £ per year.
Location: Home Based Bristol/Plymouth covering the South West region and Home Based East covering the East and Central regions
Salary: National - £34,869 - £43,586 / London - £37,854 - £47,319 per annum
Hours: 36 per week
Contract Type: x1 Permanent (East region) and x1 15 Month Fixed Term Contract (South West region)
We're looking for two Customer Home Experience Executives to ensure our customers receive the very best service and experience at each touch point of their journey with us from completion on the purchase of their new home. This is a great opportunity to provide excellent customer service when delivering Home Demonstrations and a memorable, welcoming experience when handing over keys to the customer's new home.
We'll look to you to provide a best-in-class Customer Service to Shared Owners and Market Sales Purchasers when they have completed the sale on their new home and represent your customer requirements when taking acceptance of their homes. You'll make sure homes meet the highest standards and deliver outstanding Home Demonstrations to Shared Owners and Market Sales Purchasers so they can understand their new home, and you'll be responsible for creating high quality Home User Guides for each new home.
You'll be required to provide an excellent customer experience whilst settling a customer into their new home and professionally and courteously resolve any issues they may have, ensuring their experience of key collection, handover and their first few months in their new home enjoyable and memorable.
We're looking for someone with experience providing customer service support to customers purchasing new build homes, ensuring they receive clear communication and assistance throughout their journey. You'll be experienced in carrying out snagging inspections and defect management in line with National House Building Council (NHBC) standards and have knowledge of other warranty providers within the housing industry.
A strong track record of delivering high levels of customer satisfaction by responding efficiently to customer needs and resolving issues professionally is also essential. We're looking for someone passionate about driving excellent customer service and creating positive customer experiences at every stage of the process.
In addition, you'll be proficient in Microsoft Office packages, including Word, Excel, and PowerPoint, and confident using CRM systems to manage customer information, track communications, and support efficient workflow management.
If you've delivered excellent customer service in a fast paced, customer focused organisation and are able to deal with multiple priorities then get in touch today!
This is a home-based role with regular travel across the South, East and Central regions. You'll be required to work from the office one day per week, but this is dependent on site work requirements. If you live outside the M25, your salary will be based on your location and aligned to the National pay scale. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Diversity and Inclusion: We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Customer Home Experience Executive x2 in London employer: Clarion Housing
At Clarion Housing Group, we pride ourselves on being an exceptional employer that values diversity and inclusion, ensuring every employee feels valued and empowered to reach their full potential. With a strong commitment to employee growth, we offer competitive salaries, comprehensive benefits, and a supportive work culture that prioritises work-life balance, making this home-based role in the South West and East regions not only rewarding but also flexible and accommodating for our team members.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Home Experience Executive x2 in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Clarion Housing Group. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and home experience. Think about your past experiences and how they relate to the role. We want you to shine, so rehearse your responses until you feel confident!
✨Tip Number 3
Show off your skills! During the interview, highlight your proficiency with Microsoft Office and CRM systems. Share specific examples of how you've used these tools to enhance customer satisfaction in previous roles. This will demonstrate your readiness for the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Home Experience Executive x2 in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Home Experience Executive role. Highlight your experience in customer service, especially in new build homes, and show us how you can deliver that best-in-class service we’re looking for.
Showcase Your Skills:Don’t forget to mention your proficiency in Microsoft Office and any CRM systems you've used. We want to see how you can manage customer information and track communications effectively, so give us examples of how you've done this in the past.
Be Personable:Since this role is all about creating memorable experiences for our customers, let your personality shine through in your application. Share stories that demonstrate your passion for customer service and how you’ve resolved issues professionally.
Apply Through Our Website:We encourage you to apply directly through our careers page. It’s the best way for us to receive your application and ensures you have all the latest info about the role. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at Clarion Housing
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills, especially in the context of new build homes. Be ready to discuss your experience with home demonstrations and how you've handled customer queries or issues in the past.
✨Familiarise Yourself with NHBC Standards
Since snagging inspections and defect management are key parts of the role, it’s crucial to understand the National House Building Council (NHBC) standards. Do a bit of research and be prepared to talk about how you’ve applied these standards in previous roles.
✨Show Off Your Tech Skills
This role requires proficiency in Microsoft Office and CRM systems. Be ready to share examples of how you've used these tools to enhance customer service or manage information effectively. A little demo of your skills could go a long way!
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios related to customer service. Think about how you would handle a difficult customer or resolve an issue during a home handover. Practising these responses can help you feel more confident during the interview.
