At a Glance
- Tasks: Support onboarding and mobilisation of commercial assets while ensuring income collection.
- Company: Join Clarion Housing Group, a leader in the housing sector.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Flexible work environment with a focus on collaboration and innovation.
- Why this job: Be part of a dynamic team making a real impact in the housing market.
- Qualifications: Experience in customer accounts and strong problem-solving skills required.
The predicted salary is between 33239 - 38514 £ per year.
Location: Reed House, Norwich
Salary: £33,239 - £38,514 per annum pro rata
Hours: 36 per week
Contract Type: Fixed Term Contract until 31st March 2027
The private rent team have recently taken responsibility for some of Clarion's commercial assets and are seeking two experienced Customer Accounts Specialists to support the onboarding and mobilisation of this work. The initial focus will be on the commercial garage assets.
If you're an independent problem solver who enjoys trying new approaches and working collaboratively, this may be the role for you. We're looking for someone with strong experience to ensure we collect income due and recover outstanding debt. You'll be adaptable and provide first class customer service, with strong organisational skills.
We're looking for someone who has an open mindset and is comfortable developing processes and procedures as the demands of this new area of work are fully understood. If you feel your attributes, experience and skillset match our requirements; we'd love to hear from you.
Please review the full role profile and Behaviours & Mandatory Accountabilities on our website before applying.
This is a hybrid role with a base location at Reed House Norwich; candidates will be expected to complete onboarding in the office, with an ongoing requirement to work from the office at least 3 days per week. Applicants must have the ability to travel when required.
Closing Date: 14/8/2026 at midnight
Interviews will be held in person at Reed House on Tuesday 25th August 2026.
Customer Accounts Specialist (Market & Intermediate Rent) x2 in London employer: Clarion Housing
As a Customer Care & Quality Team Leader at our hybrid location in Islington, London or Manchester, you will thrive in a supportive work culture that prioritises employee development and well-being. We offer competitive salaries, flexible working arrangements, and numerous opportunities for professional growth, making us an excellent employer for those seeking a meaningful career in customer service leadership.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Accounts Specialist (Market & Intermediate Rent) x2 in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Clarion Housing.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Clarion Housing. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Accounts Specialist (Market & Intermediate Rent) x2 in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Clarion Housing.
How to prepare for a job interview at Clarion Housing
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Clarion Housing's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Clarion Housing offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
