At a Glance
- Tasks: Support residents and improve estates while tackling anti-social behaviour.
- Company: Award-winning Clarion Housing Group with a focus on community.
- Benefits: Competitive salary, flexible hours, and lifestyle-supporting benefits.
- Other info: Join a dynamic team with opportunities for growth and development.
- Why this job: Make a real difference in your community and help residents thrive.
- Qualifications: Customer-focused attitude and ability to travel across the region.
The predicted salary is between 37607 - 43780 £ per year.
Location: Hybrid - covering Hampshire, Surrey, West Sussex & Berkshire
Salary: £37,607 - £43,780 per annum
Hours: 36 hours per week - flexible options considered
Contract Type: Permanent
This is a great opportunity to join our team - Employer of the Year Housing Heroes Awards 2025. Due to expansion of the team, we have 3 brand new positions available for customer-focused Neighbourhood Response Officers to join us in the team covering Hampshire, Surrey and West Sussex and Berkshire regions.
You will be working collaboratively with our residents and external agencies to ensure that our estates are kept clean and safe and any improvements are identified, planned and delivered. Ensuring vulnerable customers are supported and that any anti-social behaviour is addressed and prevented. Working proactively to be a visible presence on our estates ensuring residents sustain successful tenancies by providing guidance, early intervention, and practical solutions to tenancy-related matters.
This is a Hybrid role requiring you to be out visiting residents and working on our estates. These roles will be based at one of our three regional offices: Burns House, Hayward Heath; County Gate, Maidstone; Carlton House, Leatherhead. Regular travel to offices is expected.
Applicants must be able to travel across the region as required and therefore access to a vehicle is essential. This post is subject to Basic Criminal Record Check Clearance.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Closing Date: Monday 6th July 2026 at midnight.
Temporary Facilities Officer in Leatherhead employer: Clarion Housing
At Clarion Housing Group, we pride ourselves on being an Employer of the Year, offering a supportive and inclusive work culture that prioritises employee well-being and growth. With flexible working options and a commitment to rewarding hard work, our team members enjoy meaningful roles that make a real difference in the communities of Hampshire, Surrey, West Sussex, and Berkshire. Join us to be part of a dedicated team that values collaboration and proactive engagement with residents, ensuring a positive impact on their lives.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Facilities Officer in Leatherhead
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Clarion Housing.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Clarion Housing. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Temporary Facilities Officer in Leatherhead
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Clarion Housing.
How to prepare for a job interview at Clarion Housing
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Clarion Housing's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Clarion Housing offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
