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- Tasks: Manage access and provide excellent customer care for residents in Over 55's Housing schemes.
- Company: Award-winning Clarion Housing Group, committed to making a difference.
- Benefits: Competitive salary, flexible hours, and opportunities for skill development.
- Other info: Join a supportive team and enjoy a dynamic work environment.
- Why this job: Make a real impact on residents' lives while growing your career in housing.
- Qualifications: Customer care skills, experience in Facilities Management, and good IT knowledge.
The predicted salary is between 25179 - 32203 £ per year.
Location: Leatherhead - Clements House
Salary: £25,179 - £32,203 per annum
Hours: 36 hours per week
Contract Type: Permanent
This is a great opportunity to join our team - Employer of the Year Housing Heroes Awards 2025.
We're looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55's Housing schemes. You'll be required to manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities.
As the first point of contact for our residents, you'll have excellent communication skills, and be capable of working with other internal teams to deliver services to residents so they can enjoy their homes and the wider facilities provided. You must be flexible, calm under pressure and able to deal with emergencies.
You'll preferably have previous experience in Facilities Management and have working knowledge and understanding of the housing/building management sector, with good IT skills on a range of systems to support this.
This is a fantastic opportunity to use your skills and experience to really make a difference to people's lives whilst expanding your skills and knowledge of the housing sector.
Please review the full role profile on our website before applying. Closing Date: Wednesday 13th May 2026 at midnight. Applicants must be able to travel across the region as required. This post is subject to Basic Criminal Record Check Clearance.
Housing Administrator (Permanent, Part Time) in Leatherhead employer: Clarion Housing
Contact Detail:
Clarion Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Administrator (Permanent, Part Time) in Leatherhead
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Clarion Housing Group. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer care and facilities management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills during the interview. Remember, as the first point of contact for residents, your ability to connect and engage is key. Be warm, approachable, and ready to share examples of your past experiences.
✨Tip Number 4
Don’t forget to check out our website for more insights about the role and the company culture. It’ll help you tailor your responses and show that you’re genuinely interested in being part of the team!
We think you need these skills to ace Housing Administrator (Permanent, Part Time) in Leatherhead
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. It’ll give you a clear idea of what we’re looking for and help you tailor your application to highlight your relevant skills and experience.
Show Off Your Customer Care Skills: Since this role is all about providing excellent service to our residents, don’t forget to showcase your customer care skills in your application. Share specific examples of how you've helped others in previous roles to demonstrate your ability to connect with people.
Highlight Relevant Experience: If you’ve got experience in Facilities Management or the housing sector, make sure to mention it! We want to see how your background aligns with the responsibilities of the Housing Administrator role, so don’t hold back on those details.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you can check out more about our team and the benefits we offer while you’re there!
How to prepare for a job interview at Clarion Housing
✨Know Your Stuff
Before the interview, make sure you’ve done your homework on the housing sector and the specific role. Familiarise yourself with common challenges faced in facilities management and think about how your experience aligns with the job description.
✨Showcase Your Communication Skills
As the first point of contact for residents, excellent communication is key. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations or emergencies. This will demonstrate your ability to handle the responsibilities of the position.
✨Demonstrate Customer Care
Think of specific instances where you provided exceptional customer service. Be ready to discuss how you managed resident concerns or improved their living experience. This will highlight your commitment to making a difference in people's lives.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to building management and resident interactions. Practice your responses to scenarios involving emergencies or difficult residents, showcasing your calmness and problem-solving skills.