At a Glance
- Tasks: Manage Over 55's Housing schemes and ensure residents' safety and satisfaction.
- Company: Award-winning Clarion Housing Group, dedicated to making a difference.
- Benefits: Competitive salary, flexible hours, and supportive work environment.
- Other info: Opportunity for career growth and a chance to work in a dynamic team.
- Why this job: Make a real impact in people's lives while growing your skills in housing management.
- Qualifications: Customer care skills, facilities management experience, and good IT knowledge.
The predicted salary is between 25179 - 32203 € per year.
Location: Maingay House - Aylsham
Salary: £25,179 - £32,203 per annum
Hours: 36 hours per week - flexible options considered
Contract Type: Permanent
This is a great opportunity to join our team. We're looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55's Housing schemes.
You'll be required to manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities. As the first point of contact for our residents, you'll have excellent communication skills and be capable of working with other internal teams to deliver services to residents so they can enjoy their homes and the wider facilities provided.
You must be flexible, calm under pressure and able to deal with emergencies. With excellent time management skills, you'll be able to organise and prioritise your own workload whilst delivering excellent services to our customers.
You'll preferably have previous experience in Facilities Management and have working knowledge and understanding of the housing/building management sector, with good IT skills on a range of systems to support this.
This is a fantastic opportunity to use your skills and experience to really make a difference to people's lives whilst expanding your skills and knowledge of the housing sector.
Applicants must be able to travel across the region and have access to a vehicle as you will also be covering a scheme in Cawston and will be expected to travel to our Norwich office at least once a month for meetings.
This post is subject to Basic Criminal Record Check Clearance. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Closing Date: Monday 25th May 2026 at midnight.
Over 55's Housing - Complex Manager in King's Lynn employer: Clarion Housing
At Clarion Housing Group, we pride ourselves on being an Employer of the Year, offering a supportive and inclusive work culture that prioritises employee well-being and growth. Our flexible working options and commitment to professional development ensure that you can thrive in your role as Complex Manager at Maingay House, making a meaningful impact in the lives of our residents while enjoying competitive benefits and a collaborative team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Over 55's Housing - Complex Manager in King's Lynn
✨Tip Number 1
Get to know the company! Before your interview, check out Clarion's website and social media. Understanding their values and culture will help you connect during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate your experience effectively.
✨Tip Number 3
Show your passion for the role! When discussing your previous experience, highlight how it relates to the Over 55's Housing sector and how you can make a difference in residents' lives.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Over 55's Housing - Complex Manager in King's Lynn
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for, and it’ll help you tailor your application to show us why you’re the perfect fit!
Show Off Your Customer Care Skills:Since this role is all about providing excellent service to our residents, make sure to highlight any relevant experience you have in customer care. Share specific examples that demonstrate your communication skills and ability to handle emergencies.
Be Clear and Concise:When writing your application, keep it clear and to the point. We love a well-structured application that gets straight to the heart of your experience and skills. Avoid fluff and focus on what makes you stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you can find more info about the role and our company while you’re there!
How to prepare for a job interview at Clarion Housing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities of a Complex Manager in Over 55's Housing, especially around customer care and facilities management. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As the first point of contact for residents, excellent communication is key. Prepare examples from your past experiences where you've effectively communicated with customers or managed conflicts. This will demonstrate your ability to handle the diverse needs of residents and work collaboratively with internal teams.
✨Demonstrate Flexibility and Problem-Solving
Be ready to discuss how you've handled emergencies or unexpected situations in previous roles. Highlight your calmness under pressure and your ability to prioritise tasks. This will reassure the interviewers that you can manage the demands of the job effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges faced by the Complex Manager. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
